Hi, I’m
Vaibhav More
Service Desk Level 2
Pune,Maharashtra
Work History
Aura technologyPune, Maharashtra
Service Desk level 2 Engineer
03.2023 - Current
Job overview
- Organized and directed maintenance shutdowns and startups.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Resolved customer complaints in prompt, polite and professional approach.
- Taking ownership of Tickets and managing them in a logical and methodical manner.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Created user accounts and assigned permissions
- Monitored system performance to identify potential issues
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Identify and escalate repeat issues or service risks to respective account Managers and SDM's.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Update process documentation on an on-going basis.
Aura technologyPune, Maharashtra
Service Desk Level 1 Engineer
07.2021 - 03.2023
Job overview
- Provided technical support to end-users for hardware and software issues including operating systems,Office 365 and other desktop applications.
- Diagnosed and resolved technical issues in timely and efficient manner, ensuring minimal downtime for user.
- Escalated complex issues to next level team.
- Maintained accurate and detailed records of all incidents,service requests and work performed in the helpdesk tool.
- Followed established IT processes and procedures to ensure consistent service delivery.
- Responded to user operational issues with desktop computers, Laptops and mobile electronic devices.
- Engaged in user support interaction via telephone,chat and email platforms.
- Installed and configured operating system and applications.
- Collaborated with vendors to locate replacement components and resolve advance problems.
- Researched and Identified solutions to technical problems.
- Created user accounts and assign permissions.
Radical TechnologiesPune, Maharashtra
Lab Technician
2019.03 - 2020.03 (1 education.year_Label)
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Certification
AZ-104
Overview
3
Languages
5
years of professional experience
1
Certificate