Work History
Certification
Overview
Hi, I’m

Vaibhav More

Service Desk Level 2
Pune,Maharashtra

Work History

Aura technology
Pune, Maharashtra

Service Desk level 2 Engineer
03.2023 - Current

Job overview

  • Organized and directed maintenance shutdowns and startups.
  • Dismantled defective machines and equipment and installed new or repaired parts.
  • Resolved customer complaints in prompt, polite and professional approach.
  • Taking ownership of Tickets and managing them in a logical and methodical manner.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Created user accounts and assigned permissions
  • Monitored system performance to identify potential issues
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Identify and escalate repeat issues or service risks to respective account Managers and SDM's.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Update process documentation on an on-going basis.

Aura technology
Pune, Maharashtra

Service Desk Level 1 Engineer
07.2021 - 03.2023

Job overview

  • Provided technical support to end-users for hardware and software issues including operating systems,Office 365 and other desktop applications.
  • Diagnosed and resolved technical issues in timely and efficient manner, ensuring minimal downtime for user.
  • Escalated complex issues to next level team.
  • Maintained accurate and detailed records of all incidents,service requests and work performed in the helpdesk tool.
  • Followed established IT processes and procedures to ensure consistent service delivery.
  • Responded to user operational issues with desktop computers, Laptops and mobile electronic devices.
  • Engaged in user support interaction via telephone,chat and email platforms.
  • Installed and configured operating system and applications.
  • Collaborated with vendors to locate replacement components and resolve advance problems.
  • Researched and Identified solutions to technical problems.
  • Created user accounts and assign permissions.

Radical Technologies
Pune, Maharashtra

Lab Technician
2019.03 - 2020.03 (1 education.year_Label)

Job overview

  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.

Certification

AZ-104

Overview

3
Languages
5
years of professional experience
1
Certificate

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Vaibhav MoreService Desk Level 2