Vaibhav More

Service Desk Level 2

Pune,Maharashtra

Work History

Service Desk level 2 Engineer

03.2023 - Current

Organized and directed maintenance shutdowns and startups.
Dismantled defective machines and equipment and installed new or repaired parts.
Resolved customer complaints in prompt, polite and professional approach.
Taking ownership of Tickets and managing them in a logical and methodical manner.
Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Created user accounts and assigned permissions
Monitored system performance to identify potential issues
Installed, configured and maintained computer systems and network connections.
Diagnosed and troubleshot hardware, software and network issues.
Identify and escalate repeat issues or service risks to respective account Managers and SDM's.
Offered assistance in implementing and developing training programs.
Tested new software and hardware prior to deployment.
Update process documentation on an on-going basis.

Service Desk Level 1 Engineer

07.2021 - 03.2023

Provided technical support to end-users for hardware and software issues including operating systems,Office 365 and other desktop applications.
Diagnosed and resolved technical issues in timely and efficient manner, ensuring minimal downtime for user.
Escalated complex issues to next level team.
Maintained accurate and detailed records of all incidents,service requests and work performed in the helpdesk tool.
Followed established IT processes and procedures to ensure consistent service delivery.
Responded to user operational issues with desktop computers, Laptops and mobile electronic devices.
Engaged in user support interaction via telephone,chat and email platforms.
Installed and configured operating system and applications.
Collaborated with vendors to locate replacement components and resolve advance problems.
Researched and Identified solutions to technical problems.
Created user accounts and assign permissions.

Lab Technician

2019.03 - 2020.03 (1 education.year_Label)

Assisted with day-to-day operations, working efficiently and productively with all team members.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Resolved problems, improved operations and provided exceptional service.
Excellent communication skills, both verbal and written.
Cultivated interpersonal skills by building positive relationships with others.
Strengthened communication skills through regular interactions with others.
Managed time efficiently in order to complete all tasks within deadlines.

AZ-104

Languages

years of professional experience

Certificate

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