Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer

Vaibhav Salvi

Infrastructure Administrator
Mumbai,MH

Summary

Proven Field Services Engineer with a track record of enhancing customer satisfaction and providing tickets support to clients at Eze Castle Integration. Skilled in on-site and remote technical support, excelling in problem-solving and teamwork. Demonstrated expertise in technical troubleshooting and customer service, ensuring high-quality standards and efficient project management.

Overview

9
9
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Field Services Engineer

Eze Castle Integration
04.2022 - Current
  • Scheduled service calls according to customer location and urgency of need.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and if needed visit on-site.
  • Worked on Data migration projects (File server to SharePoint Site) and used LinkFixer Advanced that automatically protects and fixes links when you move or rename files (including to SharePoint).
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
  • Performed onsite installation, modification and maintenance of systems and equipment.

L2 Tech Support

WhiteHat Jr
11.2020 - 03.2022
  • Gsuite security assessment
  • G-suite Admin Console Management
  • ISO 27001-2003(ISMS) Audit Policy Documentation, Creating SOP’s as an when required
  • Data Validation and Reconcilation of application (GSuite, Onelogin SSO, Asset, ect)
  • Worked on Single Sign On (SSO) Onelogin Project
  • Implemented Microsoft Office 365 Enterprice license edition without vendor, Admin Portal
  • Providing necessary support to Onboarding and Offboarding IT related queries
  • Knowledge of Open VPN software (Installation on MAC/WINDOWS/LINUX, Create profile etc.)

Executive IT

Oberoi International School
01.2020 - 11.2020
  • Worked on ASM, MDM and Jamf (Device Management, Policy Management and Application Management), Also worked on Apple Configurator
  • Troubleshooting MacBook, iPads and Windows devices
  • Worked on standard change data updates in system for students, ensuring our records remain accurate and up-to-date

Executive IT

Vibgyor Group Of Schools
02.2018 - 12.2019
  • Maintain networks, monitored network performance, and resolving any technical issues
  • Worked on Cyberoam Firewall
  • Knowledge of Access Points (Aruba and Ruckus-Zone Director)
  • Vendor Management

Desktop Engineer

SecUR Credentials
03.2016 - 10.2017
  • Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance
  • Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking
  • Provided remote support to off-site employees, ensuring seamless integration with company systems and continued productivity
  • Managed inventory of hardware components, ensuring availability for upgrades and replacements as needed
  • Installation and troubleshooting done for Ubuntu OS
  • Implemented Freeware OS Ticketing tool on Ubuntu OS

Education

Bachelor of Commerce -

Prakash College of Commerce And Science
Mumbai, India
04.2001 -

High School Diploma -

Mumbai University
Mumbai, India
04.2001 -

Skills

On-site support

Certification

JCHNP (Hardware & networking) with A Grade

Timeline

Field Services Engineer

Eze Castle Integration
04.2022 - Current

L2 Tech Support

WhiteHat Jr
11.2020 - 03.2022

ICSI | CNSS Certified Network Security Specialist

05-2020

Executive IT

Oberoi International School
01.2020 - 11.2020

ITIL V4 certified

12-2019

Executive IT

Vibgyor Group Of Schools
02.2018 - 12.2019

Desktop Engineer

SecUR Credentials
03.2016 - 10.2017

JCHNP (Hardware & networking) with A Grade

01-2010

Bachelor of Commerce -

Prakash College of Commerce And Science
04.2001 -

High School Diploma -

Mumbai University
04.2001 -
Vaibhav SalviInfrastructure Administrator