Vaidehi Dandekar
Mumbai
Summary
Dynamic Senior Manager with extensive experience at Mahindra & Mahindra Financial Services, excelling in operations management and client relations. Proven track record in enhancing collections and compliance through strategic oversight and effective communication. Adept at leveraging ERP systems to streamline processes and achieve operational excellence. Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
20
20
years of professional experience
Work History
Sr. Manager – Projects
Signpost India Pvt. Ltd.
Mumbai
01.2024 - Current
- Coordinating urban OOH (Out-of-Home) media projects including hoardings, buses, bus shelters, metro displays, and airport advertising.
- Managing tender participation, media rights acquisition, and infrastructure handover to operations and sales teams.
- Ensuring compliance with agreement terms, project obligations, and timely payment schedules.
- Maintaining official communication records, agreements, and bank guarantees.
- Coordinating with operations, finance, legal, and management for seamless project execution.
- Supporting event management, digital marketing, and retail branding initiatives.
- Regular MIS reporting and project documentation tracking.
Senior Manager – Operations
Mahindra & Mahindra Financial Services Ltd.
Mumbai
01.2023 - 01.2024
- Company Overview: Leasing Business
- Led overdue collections by preparing detailed MIS and performance reports, ensuring consistent achievement of collection targets.
- Conducted timely and accurate bank reconciliations and TDS reconciliations.
- Managed end-to-end invoicing through Odessa, including scheduling and delivery.
- Primary contact for client queries, ensured prompt issue resolution.
- Coordinated IT and operations projects and oversaw vendor onboarding.
- Managed insurance renewals and monitored team performance.
- Leasing Business
Manager – Collections, Compliance, Insurance & Service Booking
Arval India Pvt. Ltd.
Mumbai
11.2017 - 01.2023
- Company Overview: (BNP Paribas Group)
- Reconciled client payments and improved collections via TDS tracking.
- Managed invoicing and MIS using Daytona system.
- Led insurance operations, renewals, and client coordination.
- Ensured KYC compliance and supported internal audits.
- Managed service bookings and client reporting.
- (BNP Paribas Group)
Sr. Executive – Customer Service
Sivantos India Pvt. Ltd.
Mumbai
03.2006 - 10.2017
- Liaison across sales, operations, and repair departments.
- Managed client orders, invoicing, credit collection, and MIS reporting.
Executive Assistant to Branch Head
Ramani Legal Services
Mumbai
02.2005 - 02.2006
- Drafted agreements and legal documents.
- Managed internal operations and newsletters.
Education
Bachelor of Arts - Economics
Sathaye College, Mumbai University
Mumbai01.2004
Skills
- Operations Management
- Client Servicing & Communication
- MIS & Reporting
- Excel
- ERP
- Odessa
- Daytona
- Revenue Invoicing & Collections
- Compliance & KYC/AML
- Insurance Coordination
- Project & Team Management
- Vendor Onboarding & Support
- Documentation & Audit Support
- Salesforce
- ERP Systems
- Project management
- Financial analysis
- Tender management
- Media rights acquisition
- Compliance management
- Digital marketing
- Vendor management
- Client relationship management
- Data reporting
- Event management
- Risk assessment
- Team coordination
- Effective communication
- Negotiation skills
- Time management
- Cost control
- Written communication
- Status updates
- Multitasking Abilities
- Stakeholder management
- Verbal and written communication
- Work Planning and Prioritization
- Problem-solving abilities
- ERP software
- Customer relationship management
- Cross-functional communication
- Interpersonal skills
- Microsoft Visio
- Risk management
- Organizational skills
- Resource allocation
- Compliance monitoring
- Client relations
- Quality control
- Team leadership
- Teamwork
- Strategic thinking
- Excellent communication
Languages
- English
- Marathi
- Hindi
Timeline
Sr. Manager – Projects
Signpost India Pvt. Ltd.
01.2024 - Current
Senior Manager – Operations
Mahindra & Mahindra Financial Services Ltd.
01.2023 - 01.2024
Manager – Collections, Compliance, Insurance & Service Booking
Arval India Pvt. Ltd.
11.2017 - 01.2023
Sr. Executive – Customer Service
Sivantos India Pvt. Ltd.
03.2006 - 10.2017
Executive Assistant to Branch Head
Ramani Legal Services
02.2005 - 02.2006
Bachelor of Arts - Economics
Sathaye College, Mumbai University
Similar Profiles
POONACHA BHAGESHPOONACHA BHAGESH
Senior Business Development Manager at Signpost India Pvt LtdSenior Business Development Manager at Signpost India Pvt Ltd
Dwaraknath SrinivasanDwaraknath Srinivasan
Business Head South & Central Region at OYO Workspaces Pvt LtdBusiness Head South & Central Region at OYO Workspaces Pvt Ltd
Syed Muddassir AhmedSyed Muddassir Ahmed
IT O&M Operations Manager (Digital) at Signpost India LtdIT O&M Operations Manager (Digital) at Signpost India Ltd
Ishaan KumarIshaan Kumar
Senior Cloud Engineer at BounteousSenior Cloud Engineer at Bounteous
Antara GuhaAntara Guha
Senior Product Manager at JP Morgan ChaseSenior Product Manager at JP Morgan Chase