Vaidehi Pushpraj Potdar

• I managed all the clinical documents and patients' data to summarize the important clinical data in their particular patients' charts.
• Familiar with medical summarization and medical terminology, with all the required knowledge.
• Understanding clients' feedback on rejected documents and working on those documents according to new changes.
• Worked on different processes, including internal medicine, urology, OB-GYN, pediatrics, general surgery, and cardiology.
• Also managed the new team members by explaining to them all the rules and SOPs to identify the particular clinical documents and their key words.
• Handled a team of 20 associates for training purposes and helped them clear their Law and OJT phases.
• Also carried the responsibility of SME (Subject Matter Expert) for my team.
• I can work under pressure when facing high targets and deadlines.
• Recently, I was promoted to Quality Expert due to my hard work and dedication.

Quality Expert :-

• Prepared reports on product defects to identify trends in quality issues.
• Do the audits of documents processed by the production team and identify the error factors as per the document category.
• Do the feedback, and help them understand the error and RCA, so that they never make the same error twice.
• Analyzed customer complaints, identified root causes, and implemented corrective action plans.
• Collaborated with cross-functional teams to develop and implement process improvements.
• Conducted root cause analysis to investigate the source of problems in production process.