VAIDYANATHAN LAKSHMINARAYANAN

• Inspect the Agile maturity of the teams and identify gaps and propose areas of improvement with mitigation actions.
• Led sprint reviews and planning meetings to promote full team engagement.
• Worked effectively with multiple Scrum teams both internally and off-shore.
• Advised executives on scaling Agile practices across departments to increase organizational agility and responsiveness to change initiatives.
• Train, Mentor, and Coach team on the gaps identified and measure the progress.
• Conduct Agile maturity assessment through Industry specific and Organizational tools and propose steps to improve the process.
• Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
• Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
• Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.

Project Role: Scrum Master (March 2018 – November 2021) / QA Lead (April 2015 – Feb 2018)

• Led a team of 8 members as a Scrum Master, including C# .Net developers and testers.
• Collaborated with the team and Product Owner to continuously groom user stories to confirm that the same was clear, prioritized, and ready for implementation.
• Ensured adherence to best practices by the team (such as INVEST, Who, what, and why) and provided essential information for the Definition of Ready and Acceptance Criteria.
• Facilitated Scrum events, for approximately 20 Sprints.
• Worked closely with external stakeholders and Scrum teams to synchronize user stories with sprints in accordance with the release plan.

• Conducted end-to-end regression testing of Serve online payment solution specializing in cards and payments domain (credit and debit cards, online payments).
• Conducted progression and regression testing for minor enhancements and user stories in Serve and Bluebird applications.
• Developed automated test scripts for the Application Under Test (AUT) using QTP-VB script and Selenium (NUnit).
• Developed test metrics for prevailing test cases and optimized the testing process.

• Voice Support on Technical issues for Norton /Symantec Products.
• Answering customer calls and responding to their queries related to Norton/Symantec products.
• Troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.
• Documenting issue details, troubleshooting steps, and resolutions with pinpoint-level details to reduce repeated troubleshooting steps.