Summary
Overview
Work History
Education
Languages
Skills
Work Preference
Certification
Timeline
Hi, I’m

Vainktesh Thakur

Associate Manager
Gurgaon,HR
Vainktesh Thakur

Summary

A results-driven professional with proven expertise in team management, client service, and business development. Currently excelling as a Team Leader at CollegeDekho in Gurgaon, India, with over five years of experience enhancing operational efficiency, mentoring team members, and driving exceptional outcomes in the education and client services sector.

Overview

5
years of professional experience

Work History

GirnarSoft Education Services Pvt.Ltd.
Gurgaon, India, Haryana

Associate Manager
1 2023 - Current

Job overview

Responsible for managing and motivating a team.

  • Overseeing attendance policies.
  • Controlling shrinkage.
  • Maintaining high employee retention.
  • Conducts training and monitors team performance to meet organizational standards.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.

GirnarSoft Education Services Pvt.Ltd.
Gurgaon, India

Subject Matter Expert
01.2021 - 01.2023

Job overview

  • Mentored junior team members and guided strategic initiatives in the UG and PG admission process for North India.
  • Managed approximately 4 Admission, Emails and Confirmation Per day from Universities.
  • Significantly improving team performance and client satisfaction.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.

GirnarSoft Education Services Pvt.Ltd.
Gurgaon, India

Executive
02.2019 - 01.2021

Job overview

  • Developed strong university partnerships.
  • Implemented business strategies to increase revenue.
  • Provided expert career counseling to students to ensure successful admissions.
  • Managed approximately100 calls and average 5 Application form per day from Students.
  • Enhanced Students satisfaction by streamlining communication channels and improving response times.

Education

IGNOU

M.com With PGDIBO from International Business And Accounting

University Overview

Delhi University

B.com from Accounting

University Overview

Languages

English
Upper intermediate (B2)
Hindi
Advanced (C1)

Skills

Negotiation

Customer rapport

Presentations

Team motivation

Consulting

Performance reviewing

Employee engagement

Operations Management

Employee Training

Data Analysis

Performance Management

Quality Control

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Work-life balanceCareer advancementHealthcare benefitsCompany CulturePersonal development programsWork from home option

Certification

  • Certified in Business Communication Skill (BCS):-British Council -2018.
  • Certified in CCC :-NIELIT- May 2015.
  • Certified in DOAP :-Softech Computer Educational Institute -December 2015.
  • Certified Domestic Data Entry Operator:-NSDC -May 2014.
  • Certified in ADCA:-RGCSM (Singhania University)-June 2014.

Timeline

Subject Matter Expert
GirnarSoft Education Services Pvt.Ltd.
01.2021 - 01.2023
Executive
GirnarSoft Education Services Pvt.Ltd.
02.2019 - 01.2021
IGNOU
M.com With PGDIBO from International Business And Accounting
Delhi University
B.com from Accounting
Associate Manager
GirnarSoft Education Services Pvt.Ltd.
1 2023 - Current
Vainktesh ThakurAssociate Manager