Vairochan Aiyappa
Assistant Manager Front Office
Coorg,Karnataka
Summary
Agile and adaptable team leader with stellar hospitality history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building
abilities to enhance employee engagement and boost performance.
Overview
6
6
Languages
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Assistant Front Office Manager
Club Mahindra Gir
Junagadh, Gujarat
03.2020 - Current
- My Prime job responsibilities have been to:.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. - Offered hands-on assistance to customers, assessing needs and
maintaining current knowledge of consumer preferences.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency. - Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Executive/Shadow Manager Phase
Club Mahindra
Munnar, Kerala
10.2019 - 02.2020
- To manage Post Holiday Feedback.
- To implement Daily Work Management to the department.
- Control inventory management.
- Managing ARR on online portals with CRS Team.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Project on increasing room revenue.
- Handling department and meetings.
- Projection of future budgeting.
Supervisor Phase
Club Mahindra Emerald Palms
Varca, Goa
01.2019 - 09.2019
- To supervise the Front Office department and conduct daily briefings.
- Implementation of Best Practices.
- Handling guest complaints and settling the disputes.
- Ensuring the accounting department requests are resolved and
communicated in a timely manner. - Devoted special emphasis to punctuality and worked to maintain
outstanding attendance record, consistently arriving to work ready to start immediately.
Associate Phase
Club Mahindra Tungi
Lonavala, Maharastra
07.2018 - 01.2019
- Exposure in Cross Departments such as Housekeeping, Kitchen, Finance, Accounts, Purchase and Food & Beverages Service.
- TMW audit.
Senior Associate
Club Mahindra Coorg
Madikeri, Karnataka
05.2015 - 06.2018
- Taking Check In and updating the same in SAP software.
- Generating various reports from TALISMA and CREST software.
- To check all Mandatory Compliances Audits.
- Maximized customer interactions by promptly identifying needs and wants.
- Room allocation.
- Night Audit.
Education
Bachelor of Business Management - Management
Field Marshal KM Cariappa College
Coorg 06.2012 - 04.2015
Skills
Organization and planning
undefinedAchievements
- NCC (nation cadet corps) got a B certificate.
- Active participation in college cultural events and management games.
- Active participation in college sports.
Timeline
Assistant Front Office Manager
Club Mahindra Gir
03.2020 - Current
Executive/Shadow Manager Phase
Club Mahindra
10.2019 - 02.2020
Supervisor Phase
Club Mahindra Emerald Palms
01.2019 - 09.2019
Associate Phase
Club Mahindra Tungi
07.2018 - 01.2019
Senior Associate
Club Mahindra Coorg
05.2015 - 06.2018
Bachelor of Business Management - Management
Field Marshal KM Cariappa College
06.2012 - 04.2015
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