Summary
Overview
Work History
Education
Skills
DISCLAIMER
References
Timeline
Generic
Vaishak S

Vaishak S

Kannur

Summary

To work with a reputed organization and to contribute to the growth of the organization with my technical skills, innovative thinking and hardworking nature and to update myself in accordance with the latest trends by quick and continuous learning.

Overview

10
10
years of professional experience

Work History

ASSOCIATE CIRCLE HEAD (ACH)

HDFC LIFE
Calicut
10.2023 - Current
  • Establish and maintain relationships with individual or business customers for sales conversion
  • Drive Sales managers to recruit quality FCs and achieve targets as per the requirements
  • To Manage Agency business in and around the designated location
  • Ensure the manning is complete
  • Develop knowledge of local market dynamics to improve the productivity of the Sales Managers
  • Maximize performance on sales and quality objectives for the circle.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

AREA MANAGER COLLECTIONS (ACM)

BAJAJ FIN SERV
11.2022 - 10.2023
  • Supervise and lead a team of Location Managers, ensuring they are trained to recover overdue payments
  • Monitor the delinquent loan portfolio to identify trends, and assess risk factors
  • Create and implement effective collection strategies that minimize losses and maximize recovery rates
  • Ensure that the collection activities adhere to all applicable laws, regulations, and industry standards
  • Utilize skip tracing techniques to locate borrowers who have become difficult to reach or have moved without updating their contact information
  • Handle escalated customer inquiries and complaints while resolving outstanding payment issues
  • Monthly review of the Location performance along with the agency performance, taking action against the low performer, identifying & suggesting new agency for collection
  • Daily productivity MIS should be maintained & shared with the higher management along with the analysis
  • Monthly agency visits mandatory and Monthly team meeting at hub location for performance review.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Conducted periodic reviews of inventory levels and product mix in stores.

Collection Manager

Bajaj Finserv
Calicut
11.2019 - 11.2022
  • Managed collection database and catalogued new items.
  • Monitored the condition of collections and identified conservation needs.
  • Developed policies and procedures for collecting, preserving, and displaying artifacts.
  • Conducted research on potential acquisitions to ensure authenticity and historical accuracy.
  • Supervised volunteers in their work with collections, including processing donations, maintaining records, and creating labels for artifacts.
  • Reviewed requests from researchers seeking access to artifacts in the collection.
  • Negotiated contracts with vendors providing services related to collections management.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Team Leader

Amaze Communications at Bajaj Finserv.
Calicut
06.2018 - 10.2019
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained daily inventory to facilitate successful material distribution.
  • Maintained positive working relationship with fellow staff and management.
  • Handles the day to day management of collection advisors.

Team Leader

Vivo Mobiles Sales and Collections.
09.2016 - 05.2018
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

Collection Executive

Amaze Communications at Bajaj Finserv.
09.2014 - 07.2016
  • Resolving overdue bills and collecting payments from the individuals responsible for the debt.
  • Analyzed financial statements for clients who have been unable to make timely payments.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Negotiated credit extensions and waivers when necessary.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.

Education

B.Com -

Monad University
Hapur UP
01-2014

Diploma in Mechanical Engineering (Course Not Completed) -

SJES
Bangaloore
01-2009

Plus Two -

Kadamboor Higher Secondary School
Kannur
01-2006

SSLC

BEMP HIGH SCHOOL
THALASSERY
01-2004

Skills

  • Have a good belief in myself and very much confident, capable of doing all in the tasks in the field of my interest
  • Very much energetic, creative and can-do attitude
  • Can learn very quickly and can bring into practice what been learned
  • Myself a good hard and smart worker and been always sincere, punctual and a flexible worker
  • Good at interacting with people and have good communication skills which helped me to lead a team

DISCLAIMER

I hereby declare that the information furnished above is true to the best of my knowledge.

                      

                                                                                                             Vaishak.S

References

References available upon request.

Timeline

ASSOCIATE CIRCLE HEAD (ACH)

HDFC LIFE
10.2023 - Current

AREA MANAGER COLLECTIONS (ACM)

BAJAJ FIN SERV
11.2022 - 10.2023

Collection Manager

Bajaj Finserv
11.2019 - 11.2022

Team Leader

Amaze Communications at Bajaj Finserv.
06.2018 - 10.2019

Team Leader

Vivo Mobiles Sales and Collections.
09.2016 - 05.2018

Collection Executive

Amaze Communications at Bajaj Finserv.
09.2014 - 07.2016

B.Com -

Monad University

Diploma in Mechanical Engineering (Course Not Completed) -

SJES

Plus Two -

Kadamboor Higher Secondary School

SSLC

BEMP HIGH SCHOOL

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