Summary
Overview
Work History
Education
Skills
Interests Other Activities
Personal Skills Abilities
Awards Recognition
Languages
Disclaimer
Timeline
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Vaishali Bai

Bangalore

Summary

Enthusiastic customer services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Accenture Pvt Ltd.
Bangalore
12.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Associate

People Edge
Bangalore
08.2022 - 08.2023
  • Managed and monitored the daily operations of accounts receivable and billing team.
  • Identified, analyzed, and resolved billing discrepancies in a timely manner.
  • Performed regular audits to ensure compliance with internal policies and procedures related to billing.
  • Created detailed reports on billing activities for management review.
  • Trained new staff members on accounts receivable and billing systems and procedures.
  • Assisted customers with inquiries related to their invoices or payments.
  • Coordinated with vendors and suppliers regarding payment terms, discounts.
  • Creating and verifying NAV, Cash Balances, Income, Transaction Reports, and sending them out.
  • Prepared the DPAD (Detailed Process Analysis Document) for IV5 - Fee Billing Operations.
  • Performed a report analysis to make sure they meet the client's requirements and reported any potential issues to internal teams.
  • Responsible for resolving issues and consulted with the manager if further clarification was necessary.

Education

B.Com -

Kistu jayanti college, Bengaluru North University
01.2022

PUC -

Vision pu college, Department of Pre University karanataka
01.2017

Skills

  • Microsoft Office
  • Advance Excel
  • Microsoft Word
  • Customer Inquiries
  • Customer Assistance
  • Inter-Department Collaboration
  • Customer Experience Improvement
  • Customer Complaint Resolution
  • Customer Correspondence

Interests Other Activities

  • Photography
  • Event Management
  • Volunteering for NGOs

Personal Skills Abilities

  • Confident & self-motivated
  • Analytical & creative
  • Flexible & quick learner
  • Leadership & management skills

Awards Recognition

  • Received three emails from clients expressing appreciation and won the prestigious 'Best Performer' title seven times,demonstrating the remarkable capacity to consistently deliver.
  • My performance in the TATA building competition at college earned me second place.
  • I was awarded a certificate for my participation in 'Vanijya Dharpan Commerce' in 2019.

Languages

  • English
  • Kannada
  • Telugu
  • Tamil
  • Marathi
  • Hindi

Disclaimer

I hereby declare the above stated information is true to the best of my knowledge.

Timeline

Customer Service Representative

Accenture Pvt Ltd.
12.2023 - 02.2024

Associate

People Edge
08.2022 - 08.2023

B.Com -

Kistu jayanti college, Bengaluru North University

PUC -

Vision pu college, Department of Pre University karanataka

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Vaishali Bai