Salesforce
Vaishali Das
Pune
Summary
Client-focused professional with over 3 years of experience and a PGDM in Marketing. Specializes in developing effective support strategies, managing customer relationships, and driving retention for global enterprises. Demonstrated success in resolving issues within SLAs and meeting sales objectives. Committed to ongoing growth and achieving high-impact results.
Overview
4
4
years of professional experience
Work History
Customer Account Associate
Avalara Technologies Pvt. Ltd.
08.2023 - Current
- Managed 2,000–3,000 annual account renewals for the US core team.
- Independently planned and executed 98% of monthly account reviews.
- Supported Customer Account Managers with Account Review Decks.
- Contacted clients via phone and email, addressing questions about renewals, subscriptions, cancellations.
- Utilized RingCentral, Salesforce, Gainsight, and Power BI to enhance operational efficiency.
Assistant Sales Manager
PaperTrue (Pure Knowledge Solutions Pvt. Ltd.)
04.2022 - 08.2023
- Led a team of 5 sales associates, delegating tasks and monitoring performance to achieve objectives.
- Analyzed sales data to identify trends, seize opportunities, and address issues.
- Achieved 200% revenue growth in outbound sales through strategic cold calling and follow-up.
- Managed escalations to effectively minimize churn rate.
Assistant Sales Manager
InCred Financial Services Pvt. Ltd.
10.2020 - 02.2022
- Conducted pre-sales counseling to qualify leads, managing the full lead-to-disbursement process, generating ₹7 crore in revenue for the season.
- Secured 5+ new channel partners through effective pitches and relationship-building.
- Managed daily customer inquiries and follow-ups using CRM.
- Oversaw monthly collection calls and coordinated with credit, operations, and RCU teams to ensure smooth disbursement.
Education
PGDM (Marketing) -
Dr. D. Y. Patil BSchool
08.2020
BBA (Marketing And HR) -
Birla Institute of Technology, Mesra
04.2018
Skills
- Key Account Management
- Business Development
- Handling Escalations
- Client Relationship Management
- Cross Selling & Up Selling
Software
Gainsight
PowerBI
LinkedIn Sales Navigator
ZoomInfo
Timeline
Customer Account Associate
Avalara Technologies Pvt. Ltd.
08.2023 - Current
Assistant Sales Manager
PaperTrue (Pure Knowledge Solutions Pvt. Ltd.)
04.2022 - 08.2023
Assistant Sales Manager
InCred Financial Services Pvt. Ltd.
10.2020 - 02.2022
PGDM (Marketing) -
Dr. D. Y. Patil BSchool
BBA (Marketing And HR) -
Birla Institute of Technology, Mesra
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