Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Positions Of Responsibility
Timeline
Generic

VAISHALI GARG

Gurgaon

Summary

Dynamic Corporate Account Manager with a proven track record at Visit Health Pvt. Ltd., driving 80%+ client adoption through strategic planning and effective team leadership. Skilled in project management and client engagement, I excel in fostering relationships and delivering data-driven results that enhance business growth.

Overview

7
7
years of professional experience

Work History

Corporate Account Manager

Visit Health Pvt. Ltd.
Gurgaon
06.2022 - Current
  • Client Onboarding & Adoption: Successfully deployed Visit App across 116 Corporate clients, achieving 80%+ adoption rates and driving engagement via targeted campaigns.
  • Account Planning & Delivery: Designed and executed monthly engagement plans, coordinating with cross-functional teams to ensure 100% on-time delivery.
  • Client Relationship Management: Initiated weekly feedback sessions, reducing escalations by 30%+ through proactive issue resolution.
  • Reporting & Transparency: Delivered accurate Data Studio & utilization reports, enabling data-driven decisions.
  • Revenue Growth & Cross-Selling: Achieved successful conversions with clients by driving revenue growth.
  • Project & Launch Management: Pre-launch processes (configuration, testing, collateral, stakeholder alignment).
  • Team Leadership: Managed a team of 3, mentoring in client communication, reporting, and presentations.
  • Client Engagement & Marketing: Increased participation levels by 25%+ through structured marketing and communication plans.

Project Manager (OPS)

BETTER.COM
Gurgaon
05.2020 - 05.2022
  • Acting as liaison between customer and sales team by providing all operational support that is needed to make agents effective and increase responsiveness to customers.
  • Leading and managing a team of 4 to manage all aspects of customer nurture: Sending market reports (having details of real estate situation of the geography) to customers, Setting up home search, check-ins with customer on behalf of the agent, Responding to customer queries when agent is unavailable, Guiding pre-approved borrowers through their home buying process.
  • Working with cross functional teams to ensure smooth functioning of sales process.
  • Performance Tracking and knowledge center: Sole SPOC for sales reports, MTD/YTD achievement reports to the senior management.
  • Develop and maintain process documentation, including narratives and process flows.
  • Driving revenue generation: Driving large deals, helped in closing deals worth US $3 million with active engagement and building relationships with decision makers to deeper engagements.
  • Process improvements: Amended Client communication workflow: Got autogenerated personalized responses included in RM tool, thus helping in improving client communication, avoiding grammatical errors and reducing avg response TAT by ~22%.
  • Initiated Auto mailer targeting to interested customers: Got daily and weekly auto mailers sent to interested customers having some incentive to visit properties, which resulted in improving property showings by ~13% and improved conversions by ~abs 3.5%.

Account Manager

SWIGGY
Gurgaon
12.2018 - 03.2020
  • Manage end to end restaurant side of Marketplace.
  • Lead projects to streamline business with the restaurants and reduce costs.
  • Projects: Restaurant Onboarding in NCR: Handling end to end process from onboarding to making restaurant live on Swiggy platform.
  • Cross-sell the products, services and up-sell the on-boarded restaurants.
  • Order conversion improvement: Worked on reducing restaurant driven cancellations and successfully reduced them by ~2.5%.
  • Average order value improvement: Increased AOV by creating combos and add-ons.
  • Price parity: Negotiated food and packaging prices with vendors to ensure optimum price on Swiggy platform.
  • Marked food ready product adoption: Increased awareness and adoption of ‘Mark food ready’ option among partners to help in easy assignment of Delivery Executive.
  • Restaurant Health index improvement: Worked with restaurant partners in solving operational problems relating to payments, packaging, partner app issues etc. Thus ensuring smooth operations and partner retention.

Associate

ZOMATO
Gurgaon
06.2018 - 12.2018
  • Queue Management of the team.
  • Mentoring fellow team-mates.
  • Quality Assessment of work of fellow subordinates.
  • Engaging with Customers and Restaurants to ensure streamlined operation of processes.

Education

MBA -

NIT Kurukshetra
Haryana
01.2018

BA - Economics

Banasthali
Rajasthan
01.2016

Skills

  • Strategy & Planning
  • Project Management
  • Process development
  • SPSS
  • MS Office
  • Excel
  • Client management
  • Business & Growth
  • Analytical & Technical Proficiency
  • Team Management

Extracurricular Activities

Attended Digital Marketing conducted by Mr. Charan Nagaraj, Banasthali University. DIPLOMA in batik designing.

Positions Of Responsibility

Organizing Committee member at Altius’16 and Techspardha’17, NIT KURUKSHETRA.

Timeline

Corporate Account Manager

Visit Health Pvt. Ltd.
06.2022 - Current

Project Manager (OPS)

BETTER.COM
05.2020 - 05.2022

Account Manager

SWIGGY
12.2018 - 03.2020

Associate

ZOMATO
06.2018 - 12.2018

MBA -

NIT Kurukshetra

BA - Economics

Banasthali

Similar Profiles

CREATE PROFILE
VAISHALI GARG