VAISHALI KESHARWANI
Bangalore
Summary
In quest to fulfil my dream to work at a senior position in Service Industry with focus on contribution towards organisational growth with the best use of professional and personal experience.
Overview
16
16
years of professional experience
Work History
Lead Cabin Crew
Indigo Airlines
Bangalore
11.2023 - Current
- Conduct pre-flight briefing
- Ensure Safety and security of aircraft as well as passengers
- Supervise safety and emergency demonstrations and also make promotional announcements onboard
- Conduct pre-flight equipment checks and take the check from respective cabin crew
- Coordination between cockpit crew and other crew members
- Supervise to ensure special services and briefings are done for children, elderly, pregnant women and disabled passengers
- Responsible for serving meals and other assistance on case to case basis
- Monitor onboard sales and Punch all on MPOs
- Act as facilitator onboard and ensure management policies are adhered
- Communicating critical events and feedback from passengers to the management
- Conduct post flight briefing and give appreciation/feedback to crew members
- Conduct the check flight for trainee cabin crew
Line Check Cabin Crew
Spicejet Airlines
Bangalore
04.2016 - 05.2022
- To Mentor/guide and evaluate the SCCs/CCs performance and provide recommendations for probation and annual reviews
- Conduct IPC checks for SCCs and CCs as planned
- Keeping track of Cabin crew general discipline
- To attend and assess pre-flight briefings and post flight debriefings
- On time reporting for flights
- Ensure Safety standards are upheld and all service SOPs are followed, by the crew
- Checking and be in possession of valid license of valid documents/items for performing flight duties
- Operate flight duties as SCC, as operationally required
- To complete tasks/projects as directed
- Assist the base team during office duties by monitoring briefings and debriefings, guiding the cabin crew to ensure the higher safety standards and at the same time good sales onboard
- Reporting all the activities at the end of the day to Base Official/Base Manager
Senior Cabin Crew
Spicejet Airlines
Bangalore
04.2016 - 09.2018
- Conduct pre-flight briefing
- Ensure Safety and security of aircraft as well as passengers
- Supervise safety and emergency demonstrations and also make promotional announcements onboard
- Conduct pre-flight equipment checks and take the check from respective cabin crew
- Coordination between cockpit crew and other crew members
- Supervise to ensure special services and briefings are done for children, elderly, pregnant women and disabled passengers
- Responsible for serving meals and other assistance on case to case basis
- Primary responsibility of managing cash onboard and deposit the same
- Act as facilitator onboard and ensure management policies are adhered
- Communicating critical events and feedback from passengers to the management
- Conduct post flight briefing and give appreciation/feedback to crew members
- Conduct the check flight for trainee cabin crew
Cabin Attendant
Jet Airways
Bangalore
12.2014 - 04.2016
- Dedicated to making each guest’s trip completely memorable through impeccable service
- Maintain high service standards for guests in terms of safety and comfort during the flight
- Responsible for premiere and economy guest
- Greet passengers while boarding and brief passengers who require special assistance
- Demonstrate safety and emergency procedure
- Help guests in placing their hand luggage
- Give special service for children, elderly and disabled person
- Trained on finesse for serving food and beverages
Cabin Attendant
Spicejet Airlines
Chennai/Bangalore
02.2014 - 12.2014
Customer Service Assistant
Jet Airways
Indore
06.2012 - 02.2014
- Reservations using Interact Sabre
- Efficiently handling Check-in counters using Sabre
- Handling ‘Meet and Assist’ with efficiency for VVIP and premiere guests
- Handling UNMR
- Baggage makes up area
- Boarding gate
- SHA Coaches and SHA Coach Announcement
- Arrivals & Baggage co-ordination
- To handle lost and luggage department
- Create a PIR (In case of Missing/Damaged /Pilferage)
- Create in the system by using WTR (World Tracer System)
- Take the follow up for pending cases
- Get it solved with full customer satisfaction
Customer Service Agent
Indigo Airlines
Mumbai /Indore
02.2011 - 05.2012
- Efficiently handled Dispatch
- Reservations using Flight speed
- Facilitated Kiosk Check-in for passenger travelling during rush hours
- Q-busting using hand-held device for facilitating check-in staff
- Efficiently handled Check-in counters using Minisoft
- Carried out ‘Meet and Assist’ with efficiency for VVIP passengers
- Basic knowledge of Load and Trim
Reservation Staff
Zeus Travels (GSA – Kingfisher Airlines)
Indore
01.2010 - 01.2011
- Handled bookings for Domestic and International Sectors (Using Interact Sabre)
- Handling calls from customers and taking bookings
- Resolving queries raised by Travel Agents and Passengers
- Report consolidation for Flight loads etc
- Updating Travel agents about the new offers from Kingfisher over the phone
Guest Relation Executive
Fortune Landmark Hotel
Indore
07.2009 - 12.2009
Education
Bachelors - Commerce
DAVV University
Indore01.2009
BTEC (HNC) -
Frank Finn institute of air hostess training (FIAT)
Certificate of Diploma - Galileo, First aid, Swimming, In-flight training and BBC English edge
Ed excel U.K.
Skills
- Customer Service skills
- Interpersonal Skills
- Adaptable and Flexible skills
- Leadership skills
- Team Work skills
- Problem solving abilities
- Computer Proficiency
- Working knowledge of software like Interact Sabre
- Working knowledge of software like Navitare - Flightspeed
- Working knowledge of software like Minisoft
- Working knowledge of Windows
- Working knowledge of Microsoft office
References
Available on request
Languages
- English
- Hindi
Hobbies and Interests
- Sketching
- Swimming
- Shopping
Excellence Awards
First Runner-up in Sketching Competition organised by Dainik Bhaskar.
Personal Information
- Location Preference: Anywhere
- Height: 160 Cms
- Weight: 58 Kgs
- Passport Number: M6225086
- Passport Date Of Issue: 06/02/15
- Passport Place Of Issue: Bhopal
- Passport Expiry Date: 05/02/25
- Date of Birth: 03/18/89
- Nationality: India
- Marital Status: Married
Timeline
Lead Cabin Crew
Indigo Airlines
11.2023 - Current
Line Check Cabin Crew
Spicejet Airlines
04.2016 - 05.2022
Senior Cabin Crew
Spicejet Airlines
04.2016 - 09.2018
Cabin Attendant
Jet Airways
12.2014 - 04.2016
Cabin Attendant
Spicejet Airlines
02.2014 - 12.2014
Customer Service Assistant
Jet Airways
06.2012 - 02.2014
Customer Service Agent
Indigo Airlines
02.2011 - 05.2012
Reservation Staff
Zeus Travels (GSA – Kingfisher Airlines)
01.2010 - 01.2011
Guest Relation Executive
Fortune Landmark Hotel
07.2009 - 12.2009
Bachelors - Commerce
DAVV University
BTEC (HNC) -
Frank Finn institute of air hostess training (FIAT)
Certificate of Diploma - Galileo, First aid, Swimming, In-flight training and BBC English edge
Ed excel U.K.
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