Reading, cooking, traveling
Vaishali Kharat
Quality Assurance
Kandivali (W)
Summary
Results-driven Quality Assurance Specialist with over a decade of experience in the healthcare, insurance, and retirement planning sectors, committed to achieving excellence through persistence and diligence. Proven expertise in resource management and allocation, complemented by exceptional communication, organizational, and time management skills. Adept at navigating multiple projects in fast-paced environments while maintaining a steadfast dedication to quality and accuracy. Strong interpersonal and collaboration skills enhance the ability to work effectively within diverse teams, ensuring optimal outcomes for all stakeholders.
Overview
26
26
years of professional experience
Work History
Quality Assurance Specialist
Accenture Solutions Pvt. Ltd.
12.2023 - 11.2025
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Fostered culture of continuous improvement, organizing training sessions on latest quality assurance best practices.
- Improved product quality and customer satisfaction by identifying and resolving defects before market release.
Team Leader
AQuity Solutions Pvt. Ltd.
10.2019 - 12.2023
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Quality Analyst
IKS Healthcare
05.2018 - 10.2019
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Reported progress, test metrics and results to project stakeholders.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
- Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Healthcare Documentation Analyst
MModal Global Solutions
11.2014 - 05.2018
- Maintained strict confidentiality of sensitive information, upholding organizational policies and legal requirements.
- Managed project timelines to ensure timely delivery of high-quality documentation materials.
- Updated training material, operation manuals, and technical guides to coincide with current standards.
- Identified areas for improvement in existing documentation, resulting in increased clarity and userfriendliness.
Senior Quality Analyst
Medusind Solutions Pvt. Ltd.
10.2005 - 10.2014
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Quality Analyst
Giltedge Pvt. Ltd.
08.2003 - 09.2005
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Inspected items and compared against standards to meet regulatory requirements.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Created and revised procedures, checklists and job aids to reduce errors.
Quality Analyst
Spryance India Pvt. Ltd.
01.2001 - 07.2003
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Training and Trainee Medical Transcriptionist
Infovision Softwares Pvt. Ltd.
12.1999 - 12.2000
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Filled out timesheets and paperwork according to identified requirements.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
- Compiled and analyzed feedback from customer surveys to guide improvements in service delivery.
Education
MBA - Operations Management
Welingkar Institute of Management Studies
01.2023
M.Sc. - Endocrinology
Institute of Science
01.1995
Bachelor of Science - Zoology
Mumbai University
Mumbai 04.2001 -
Skills
Quality assurance
Interests
PROFESSIONAL TRAINING
- Trained in Medical Scribing at IKS and AQuity Solutions.
- Trained in Medical Transcription at Infovision Softwares Pvt. Ltd.
- Voice and Accent Training at Medusind Solutions.
- Trained in Advanced MS-Excel
- Proficient in different computer applications and quick to learn new applications.
Timeline
Quality Assurance Specialist
Accenture Solutions Pvt. Ltd.
12.2023 - 11.2025
Team Leader
AQuity Solutions Pvt. Ltd.
10.2019 - 12.2023
Quality Analyst
IKS Healthcare
05.2018 - 10.2019
Healthcare Documentation Analyst
MModal Global Solutions
11.2014 - 05.2018
Senior Quality Analyst
Medusind Solutions Pvt. Ltd.
10.2005 - 10.2014
Quality Analyst
Giltedge Pvt. Ltd.
08.2003 - 09.2005
Bachelor of Science - Zoology
Mumbai University
04.2001 -
Quality Analyst
Spryance India Pvt. Ltd.
01.2001 - 07.2003
Training and Trainee Medical Transcriptionist
Infovision Softwares Pvt. Ltd.
12.1999 - 12.2000
M.Sc. - Endocrinology
Institute of Science
MBA - Operations Management
Welingkar Institute of Management Studies