VAISHALI MAKWANA
AHMEDABAD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Insurance Administrator
PEGASUS ARENA ( VISUAL AUTOLINK PVT LTD )
AHMEDABAD
07.2022 - Current
- Maintained accurate records of client information and policy documents.
- Updated internal databases with current information on products, pricing, and services offered.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Monitored policy expiration dates and sent out renewal notices as needed.
CCE
KATARIA AUTOMOBILES PVT LTD
AHMEDABAD
12.2020 - 12.2021
- Developed and maintained relationships with customers to ensure their satisfaction.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Investigated customer complaints and provided solutions within acceptable time frames.
Back Office Assistant
KATARIA AUTOMOBILES PVT LTD
AHMEDABAD
08.2016 - 03.2018
- Managed back office workflow processes including document preparation, scanning and archiving activities.
- Answered incoming calls from customers and responded to inquiries in a professional manner.
- Handled customer inquiries and resolved issues to maintain satisfaction.
Education
GUJ.UNI
B.COM
AHMEDABAD04-2015
G.H.S.E.B
HSC
AHMEDABAD03-2012
G.S.E.B BORD
SSC
AHMEDABAD03-2010
Skills
- Policy administration
- Teamwork and Collaboration
- Customer Service
- Information Verification
- Documentation abilities
- Insurance Coverage Verification
- Documentation skills
- Problem-solving abilities
Languages
Gujarati
First Language
Hindi
Beginner
A1
English
Beginner
A1
Timeline
Insurance Administrator
PEGASUS ARENA ( VISUAL AUTOLINK PVT LTD )
07.2022 - Current
CCE
KATARIA AUTOMOBILES PVT LTD
12.2020 - 12.2021
Back Office Assistant
KATARIA AUTOMOBILES PVT LTD
08.2016 - 03.2018
GUJ.UNI
B.COM
G.H.S.E.B
HSC
G.S.E.B BORD
SSC
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