Vaishali Mishra

Customer Service and Operational Analyst | Natwest Group | [2018] - January [2020]

• Delivered exceptional customer service while optimizing operational processes in Retail Banking.
• Gained valuable insights into customer needs, contributing to increased customer satisfaction.
• Collaborated with team members to identify process improvements and enhance efficiency.

Mortgages Specialist | Natwest Group | January [2020] - October [2022]

• Analyzed financial data and assessed risks to provide tailored mortgage solutions to customers.
• Collaborated with internal teams to ensure accurate and timely processing of mortgage applications.
• Developed a deep understanding of the mortgage industry and regulatory requirements.

Full Stack Developer Trainee | Natwest Group & Stackroute | October [2022] - January [2023]

• Successfully completed the Full Stack Developer course, gaining proficiency in HTML, CSS, Javascript, Java, SQL and MongoDB.
• Applied newly acquired skills to real-world projects and showcased adaptability and fast learning.
• Demonstrated a strong commitment to professional development and staying current with industry trends.

UI Developer | Natwest Group | February [2023] - Present

• Specialized in React technology to develop user interfaces for Bank of APIs and Open banking projects.
• Collaborated with cross-functional teams to ensure seamless integration of UI components.
• Contributed to the design and development of user-friendly, responsive web applications.
• Implemented best practices in UI/UX design to enhance user experience