VAISHALI. P
Senior Analyst
Chennai
Summary
Highly Self-Motivated Banking professional with strong ability to work successfully independently and handle the pressure. Strong interpersonal skills and deep ability to achieved the desired results in highly paced, multi-tasking environment.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
HDCF BANK
Chennai
10.2021 - 04.2022
- Worked for email Management team to respond customer queries.
- Worked both domestic and NRI customer queries
- Identified customer desires and goals through needs-based sales tactics.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Provided word class service by issuing solution on priority basis
SENIOR OFFICER-VIRTUAL RELATIONSHIP MANAGER
Global Indian Banking
Chennai
04.2018 - 10.2021
- Worked on remittance platform Yes remit
- Guided customer to transfer money from foreign bank to Indian account
- Booked transaction rates for customer to receive best price in the market
- Helped customers prepare documents required to complete transactions and process requests.
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Identified customer desires and goals through needs-based sales tactics.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
SENIOR ANALYST
BARCLAYS BANK
04.2022 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Enhanced interfaces to promote better functionality for users.
- Underwriter for credit card and current account
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Made approval and denial recommendations by determining accurate risk levels.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Supported review and acceptance or denial of new or renewal business.
Education
GRADUATION - HUMAN RESOURCE MANAGEMENT
LOYOLA COLLEGE
CHENNAI, TN 01.2018 - 1 2020
B. TECH - IT
GRADUATION, MNM JAIN
ENGINEERING
COLLEGE
CHENNAI, TN 01.2013 - 6 2017
HSC - Computer Science
Agarwal Vidyalaya Matriculation Higher Secondary
Vepery 04.2011 - 04.2013
SSLC -
Agarwal Vidyalaya Matriculation Higher Secondary S
Vepery 04.2010 - 04.2011
Skills
With Clients and Colleagues from all level of organizationundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SENIOR ANALYST
BARCLAYS BANK
04.2022 - Current
Assistant Manager
HDCF BANK
10.2021 - 04.2022
SENIOR OFFICER-VIRTUAL RELATIONSHIP MANAGER
Global Indian Banking
04.2018 - 10.2021
GRADUATION - HUMAN RESOURCE MANAGEMENT
LOYOLA COLLEGE
01.2018 - 1 2020
B. TECH - IT
GRADUATION, MNM JAIN
ENGINEERING
COLLEGE
01.2013 - 6 2017
HSC - Computer Science
Agarwal Vidyalaya Matriculation Higher Secondary
04.2011 - 04.2013
SSLC -
Agarwal Vidyalaya Matriculation Higher Secondary S
04.2010 - 04.2011
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