Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Vaishali Parmar

Vaishali Parmar

Virar

Summary

Dynamic Branch Manager with a proven track record at I Tech Computer Education, excelling in operational management and customer relationship management. Spearheaded marketing strategies that significantly boosted student enrollment and satisfaction. Adept at financial analysis and compliance monitoring, driving branch profitability while fostering a motivated team environment.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work History

Branch Manager

I Tech Computer Education
Nallasopara
01.2018 - Current
  • Assisted in managing daily branch operations and customer service activities.
  • Coordinated training programs for new staff in technology education.
  • Developed promotional materials to enhance student enrollment and engagement.
  • Collaborated with instructors to ensure effective curriculum delivery and support.
  • Prepared monthly financial statements for management review.
  • Resolved customer complaints promptly while maintaining excellent customer service standards.
  • Monitored sales activities to ensure compliance with regulations and procedures.
  • Maintained accurate records of daily transactions including deposits, withdrawals, transfers, loan payments.
  • Provided guidance and support to branch staff on a daily basis.
  • Participated in developing marketing plans that increased brand awareness among customers in local markets.
  • Developed and implemented strategies to increase customer satisfaction, loyalty and retention.

Branch Manager

Ideal Coaching Classes
Kandivali West
04.2013 - 12.2017
  • Managed branch operations and ensured compliance with company policies.
  • Led training sessions for staff on customer service and technical support.
  • Developed marketing strategies to promote educational programs and services.
  • Implemented process improvements to streamline daily operations and workflows.
  • Resolved customer inquiries and complaints effectively to maintain satisfaction.
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Monitored financial performance of the branch on a monthly basis.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Branch Manager

Animatix Computer institute
Malad east
09.2007 - 03.2013
  • Managed branch operations and ensured compliance with company policies.
  • Led training sessions for staff on customer service and technical support.
  • Developed marketing strategies to promote educational programs and services.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

Education

Bachelor of Science - Microbiology

Sir P.P. Institute of Science
Bhavnagar, Gujrat
03.1999 - 04.2002

Skills

  • Operational management
  • Financial analysis
  • Compliance monitoring
  • Customer relationship management

Languages

English
First Language
Gujarati
Proficient (C2)
C2

Timeline

Branch Manager

I Tech Computer Education
01.2018 - Current

Branch Manager

Ideal Coaching Classes
04.2013 - 12.2017

Branch Manager

Animatix Computer institute
09.2007 - 03.2013

Bachelor of Science - Microbiology

Sir P.P. Institute of Science
03.1999 - 04.2002

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Vaishali Parmar