Senior Manager , Team Leader
Axis Bank Ltd
12.2016 - Current
Hi, I’m
Vaishali Rajput
Banker
Virar
Summary
My mission is to work hard and smart to the best of my ability, so that any contribution made is of value to the organization and to obtain a challenging position in an organization. Dedicated learner pursuing a challenging position in an organization that offers potential for growth and professional development. 15 Years of experience in Banking and Finance Industry. Dedicated banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
HDFC Bank LtdMumbai
Deputy Manager
Job overview
- Manage - Quality Initiative (Email Management Unit)
- Responsibilities and achievements:
- E-mail handling:
- Handling customers queries and complains related to Assets, liabilities, demat, visa cards (PAN India) and processing their request
- Keeping track of cases resolved, pending case, aging cases and follow up cases per day
- Ensure to respond customer as per Turn Around Time set by the bank
- Actioning and responding 200 e-mails per day
- Highlighting products and process gap (if any) to the product team
- Made use of computer software in maintenance of records and preparation of reports
- Contacting prospective customers to refer accounts, investments, loans and services
- Letter handling:
- Handling the customers and lawyer’s letters
- Verifying the authenticity of the letter and accordingly as per customer request update contact details in the bank records
- Maintaining and tracking the record of each and every letter, responding to customer on behalf of bank
- Liaising with internal business units and get the resolution for early response to customer
- Updating the legal department about court visit incase of receipt of letter regarding the same
- Train new recruits with all the products that we offer and the process we follow while responding to the customers
- Keeping the records of their test scores, performance and adherence to companies’ policies
- Handling team huddles for updating officers with every change and updates related to products and policies of bank
- Adherence to Information Security norms & quality process norms
- Sales and Marketing:
- Pitching the right product to right customer through phone and email for achieving the sales target
- Generate revenue from every customer to meet the monthly target
- Maintaining profitable working relation with customers with quality service for future business.
Axis Bank LtdMumbai
Senior Manager , Team Leader
12.2016 - Current
Job overview
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Maintained, documented and presented progress reports to leaders.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Pursued every opportunity to learn about Type business at all levels and improve team member support.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Worked collaboratively with Type departmental team and served on health and safety committee.
- Supervised and motivated Number staff employees.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Evaluated hiring, firing, and promotions requests.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Deputy Manager
10.2014 - 01.2016
INDUSIND BANKMumbai
Deputy Manager
01.2009 - 06.2015
Assistant Manager
01.2012 - 01.2014
Education
Sydenham College of Commerce
and Economics, Mumbai University
Bachelor of Commerce (B. Com)
01.2006 - 01.2009
Skills
Knowledgeable inundefined
Certification
GNIIT certified, ISO 9001-2008 Trained, Six Sigma yellow belt
Timeline
Deputy Manager
10.2014 - 01.2016
Assistant Manager
01.2012 - 01.2014
Deputy Manager
INDUSIND BANK
01.2009 - 06.2015
Sydenham College of Commerce and Economics, Mumbai University
Bachelor of Commerce (B. Com)
01.2006 - 01.2009
Deputy Manager
HDFC Bank Ltd
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