Vaishali Rakesh Bhosale Sapkal
Navi Mumbai
Summary
Results-oriented professional with over 13 years of experience in tool development and global process coordination within corporate IT. Expertise in managing SAP-based tools, conducting system audits, and leading cross-functional teams to achieve operational excellence. Proven track record in quality control, user acceptance testing, and continuous process improvement initiatives. Strong analytical and leadership skills, with a focus on enhancing team performance and workflow efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Team Leader – GSP Tool Maintenance & Development
Siemens Ltd
Navi Mumbai
07.2012 - Current
- Led development and maintenance of GSP tool for global service processes.
- Conducted UAT for tool enhancements and managed troubleshooting and upgrades.
- Ensured system-wide data quality audits in alignment with international standards.
- Facilitated SAP training programs and supported technical documentation.
- Collaborated with global teams to ensure smooth service delivery and process integration.
- Improved engineer utilization through process automation and data-driven insights.
Technical Support Executive – VSFC Tech Desk (Level-1 Support)
Reliance Communications Ltd
Mumbai
07.2009 - 07.2012
- Provided first-level support for enterprise clients, resolving technical issues promptly.
- Collaborated with back-end teams to escalate and follow up on critical tickets.
- Ensured high client satisfaction by maintaining service level agreements (SLAs).
Customer Relations Executive
First Source Ltd
01.2007 - 01.2009
- Handled customer queries and complaints, ensuring a positive service experience.
- Documented service issues and worked with internal departments for resolution.
Business Owner
R.K. Services
01.1998 - 01.2007
- Managed operations, customer service, and business development for a small enterprise.
Education
MBA - Human Resources
D Y Patil Institute
Navi Mumbai08-2025
B.Sc - Zoology
KVM College, Shivaji University
Wai01.1995
HSC - Science
KVM College, Kolhapur Board
Wai01.1992
SSC -
Bavdhan High School, Pune Board
01.1990
Skills
- GSP tool development and maintenance
- SAP systems support
- Global coordination and stakeholder communication
- Data quality audits and compliance
- Team leadership and training
- Process optimization and streamlining
- MS Office Suite proficiency
- Time management and auditing
Certification
- SAP User Training (Internal – Siemens)
- GSP Tool Training & UAT Certification
- Quality Management & Auditing Workshops
Languages
English, Hindi, Marathi
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief. Place: Thane Date: [Insert Date] Signature: Vaishali Rakesh Bhosale Sapkal
Timeline
Team Leader – GSP Tool Maintenance & Development
Siemens Ltd
07.2012 - Current
Technical Support Executive – VSFC Tech Desk (Level-1 Support)
Reliance Communications Ltd
07.2009 - 07.2012
Customer Relations Executive
First Source Ltd
01.2007 - 01.2009
Business Owner
R.K. Services
01.1998 - 01.2007
MBA - Human Resources
D Y Patil Institute
B.Sc - Zoology
KVM College, Shivaji University
HSC - Science
KVM College, Kolhapur Board
SSC -
Bavdhan High School, Pune Board