Vaishali Shetty
Senior Manager - Operations and Talent
Mumbai
Summary
12+ years of experience in Operations, Talent Strategy, HR Systems Implementation, and Program Management across Advertising, Tech, and CSR. Proven ability to align people, processes, and tools to drive business performance and engagement.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Senior Manager Operations & Talent
Urja Communications Pvt. Ltd.
06.2024 - Current
- Implemented Skillsworkflow & Keka HRMS across teams.
- Defined and executed structured processes for onboarding, performance reviews, engagement, and exits.
- Defined HR policies; standardized workflows.
- Led hiring strategy, budget planning, and freelancer sourcing.
- Drove L&D and employee engagement, launched internal newsletter.
- Launched internal newsletter, shared digital trends, AI tools, and knowledge resources to empower employees.
- Owned end-to-end HR processes while improving operational efficiency and delivery throughput.
- Designed and implemented company-wide SOPs to streamline workflows across functions (creative, accounts, tech, HR).
- Regularly audited and refined processes for delivery efficiency, productivity tracking, and resource utilization.
- Collaborated with leadership (COO) to align hiring and resource planning with profitability targets.
Manager Operations & Delivery
Urja Communications Pvt. Ltd.
05.2022 - 06.2024
- Enhanced key performance indicators (KPIs), implemented HR tools, and improved process transparency.
- Collaborated cross-functionally with account, creative, strategy, and tech teams to maintain delivery standards and meet project timelines.
- Led multi-location vendor onboarding, established operational processes, and managed vendor performance effectively.
Project Manager (Volunteer)
Bookwallah Organization
09.2022 - 02.2024
- Worked cross-functionally with global teams to deliver a redesigned website, handling content flow, wireframes, image sourcing, and sitemap alignment.
Sr. Team Leader Vendor Mgmt.
SuprDaily
04.2021 - 05.2022
- Set up vendor ops in Noida/Kolkata; managed 50+ team.
- Designed SOPs, tools, and quality improvement plans.
Team Leader Customer Care
SuprDaily
11.2019 - 03.2021
- Led remote shift; coached 30-member team during COVID.
Team Coach
Intelenet Global Services
07.2013 - 11.2019
- Promoted internally; led NPS success and team performance.
- Selected as SME for 2-month Manila assignment.
Education
B.E. - E&TC
Pune University
HSC & SSC - undefined
Maharashtra State Board
Skills
Process optimization
Accomplishments
- Agency-wide rollout of HR & Skillsworkflow systems.
- Promotions and awards (Best Team, I Sparkle).
- SME in India & international process transformation.
Timeline
Senior Manager Operations & Talent
Urja Communications Pvt. Ltd.
06.2024 - Current
Project Manager (Volunteer)
Bookwallah Organization
09.2022 - 02.2024
Manager Operations & Delivery
Urja Communications Pvt. Ltd.
05.2022 - 06.2024
Sr. Team Leader Vendor Mgmt.
SuprDaily
04.2021 - 05.2022
Team Leader Customer Care
SuprDaily
11.2019 - 03.2021
Team Coach
Intelenet Global Services
07.2013 - 11.2019
HSC & SSC - undefined
Maharashtra State Board
B.E. - E&TC
Pune University
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