Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Vaishali Singh

Pune

Summary

Dynamic professional adept at managing client accounts and fostering long-term relationships through effective sales strategies and relationship management. With a proven track record of exceeding sales targets and maximizing client satisfaction, Skilled in identifying client needs, providing tailored solutions, and ensuring seamless execution to drive mutual success. Passionate about delivering exceptional service and dedicated to achieving measurable results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

After Sales and Engineering Associate

Repos Energy
Pune
01.2024 - Current
  • Customer Support: Provided technical assistance and resolved issues for customers post-purchase.
  • Field Support: Assisted service engineers in troubleshooting complex problems and ensured they had necessary resources.
  • Report Generation: Generated regular reports tracking service engineer activities, assignments, and progress.
  • Vendor Relationship Management: Established and maintained positive relationships with vendors, coordinating timely deliveries and resolving issues efficiently.

Client Account Manager

MyGate
Pune
11.2022 - 11.2023
  • Customer Relationship Management: Built and maintained strong client relationships, serving as primary point of contact and addressing concerns.
  • Customer Acquisition: Identified and pursued new business opportunities, collaborated with sales teams to convert leads.
  • Customer Retention: Implemented strategies to retain clients, provided ongoing support, and fostered loyalty.
  • Renewals: Proactively managed contract renewals, demonstrated product value, and negotiated terms.
  • Upsell: Identified upsell opportunities based on client needs, maximizing revenue from relationships.
  • Client Onboarding: Ensured smooth onboarding experiences, provided training, and addressed initial concerns.
  • Churn Management: Monitored client engagement to identify potential churn, intervened proactively, and implemented retention strategies.
    Client Training: Offered training sessions/resources to enhance client understanding and optimize product usage.

Sales Intern

HDFC
Pune
05.2021 - 08.2021
  • Sales and Persuasion: Actively sold personal loans, highlighting product benefits persuasively.
  • Lead Generation: Proactively generated leads through networking and targeted outreach.
  • Client Relationship Management: Addressed client inquiries and concerns, ensuring satisfaction.
  • Collaboration: Worked with sales team to meet and exceed targets, sharing insights.
  • Skill Enhancement: Gained hands-on experience in sales strategies and negotiation tactics.

Customer Experience Specialist

Capita
Pune
10.2016 - 12.2017
  • Customer Interaction: Engaged with customers over the phone, providing assistance courteously and efficiently.
  • Problem Resolution: Listened attentively to customer concerns, empathized, and found effective solutions.
  • Customer Satisfaction: Actively sought feedback, addressed dissatisfaction promptly, and exceeded expectations.
  • Compliance and Quality Assurance: Adhered to company policies, confidentiality, data protection, and quality standards.

Education

MBA - Marketing

Indira College of Engineering And Management
Pune
08-2022

BBA - HR

Indira College of Commerce And Science
Pune
02-2019

Skills

  • Upselling strategies
  • CRM software proficiency
  • Data-driven decision-making
  • Sales Targeting
  • New Business Development
  • Competitor Analysis
  • MS Office (Word, PowerPoint, Excel)

Affiliations

  • Member of event organizing Committee in college (GUSTO)
  • Founder Member of Group Discussion Committee in College.
  • A Ray of Hope- Volunteer at NGO for Children Education.
  • Won inter-school Elocution competition.
  • Part of various annual function activities in School.

Certification

  • MSC-IT
  • Advance Google Analytics.
  • Google Digital Marketing.

Timeline

After Sales and Engineering Associate

Repos Energy
01.2024 - Current

Client Account Manager

MyGate
11.2022 - 11.2023

Sales Intern

HDFC
05.2021 - 08.2021

Customer Experience Specialist

Capita
10.2016 - 12.2017

MBA - Marketing

Indira College of Engineering And Management

BBA - HR

Indira College of Commerce And Science

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Vaishali Singh