Vaishali Singh
New Delhi
Overview
7
7
years of professional experience
Work History
Placement Specialist ( Sales)
Placement International
Barcelona
02.2023 - Current
- Developed and implemented recruitment strategies to attract qualified applicants.
- Created job postings, managed applications, conducted interviews, and selected candidates for placement.
- Conducted orientation sessions to ensure new employees understand company policies and procedures.
- Cultivated relationships with potential employers to secure job placements for clients.
- Maintained accurate records of all client interactions in the database system.
- Organized career fairs, workshops, seminars, and other events related to job placement services.
- Provided guidance and assistance to clients in developing resumes, cover letters, and other employment documents.
- Assessed clients' skillsets and matched them with appropriate jobs based on their qualifications.
Duty Manager
ITC Mughal Agra
Agra
07.2022 - 01.2023
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Organized employee appraisals, providing feedback where necessary.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
Front Office Supervisor
The Leela Gandhi Nagar
Gandhi Nagar
03.2021 - 07.2022
- Created promotional materials such as flyers or brochures to attract more business opportunities for the hotel's front desk operations.
- Collaborated with marketing teams on campaigns that would increase foot traffic in the lobby area as well as throughout the entire hotel property itself.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
Front Office Supervisor
eela Gurgaon Hotel and Residences
Gurugram
04.2019 - 11.2019
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all guests' bookings and payments.
- Coordinated with other departments to ensure smooth operations.
Front Office Associate
Leela Gurgaon Hotel and Residences
Gurugram
07.2017 - 04.2019
- Greeted customers upon arrival and provided them with outstanding customer service.
- Assisted guests with check-in, check-out, and room reservations.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Handled cash payments for guest transactions accurately and efficiently.
Education
BSC (H&HA) - Hotel Management
Chitkara Universty
Rajpura Punjab07-2017
Skills
- Interviewing techniques
- Recruitment Strategies
- Performance Tracking
- Cold-calling
- Market Knowledge
- Industry Expertise
Languages
Hindi
First Language
Accomplishments
- Best Indisutrail Trainee
Timeline
Placement Specialist ( Sales)
Placement International
02.2023 - Current
Duty Manager
ITC Mughal Agra
07.2022 - 01.2023
Front Office Supervisor
The Leela Gandhi Nagar
03.2021 - 07.2022
Front Office Supervisor
eela Gurgaon Hotel and Residences
04.2019 - 11.2019
Front Office Associate
Leela Gurgaon Hotel and Residences
07.2017 - 04.2019
BSC (H&HA) - Hotel Management
Chitkara Universty
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