Vaishali Sawant Tamhane
Thane
Summary
Career Objectives Empathetic and energetic professional with 7 years’ experience in chargeback field, extensive experience. Accomplished and goal-oriented professional who increases company revenue, improves department efficiencies, and consistently meets deadlines. Seeking a position with an organization where I can utilize my skills and experience to enhance growth. Analytical and organized Chargeback Analyst overseeing Dispute (and Fraud) case processing with well-trained eye. Friendly and careful worker known for reliability and high quality. Strong work ethic and a passion for teaching and helping others achieve their goals. Energetic and knowledgeable, skilled at assisting employees with learning tasks, improving performance, and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentor with more than 5 years’ experience in assisting learners of various ages and capabilities.
Overview
19
19
years of professional experience
Work History
WILLIS Towers Watson, Private Limited
01.2019
Fiserv India Pvt ltd
07.2015 - Current
- Chargeback Process for APAC Region (Acquirer and Issuer)
- Managing Chargeback Process as acquiring part for merchants who are situated in APAC region
- Ensuring all stages of chargebacks for POS & Ecom transactions for both On US & off US are handled as per scheme guideline
- Resolving customer disputes with the correct resolution code and error-free on the first chargeback
- Reconciliation of chargeback received and fees recovered from the same for all the three countries
- Maintaining strict adherence to Chargeback's Terms and Conditions official procedure
- Maintaining the chargeback queues to ensure that no cases expire
- Manage Chargeback and Dispute operations for the Merchant Services as per defined SLA
- Processing MasterCard dispute chargebacks, pre-arbitration’s and arbitration filings on the MasterCard and VISA fraud for several key merchant
- Analyzing merchant chargeback trends and issues and proper handling of dispute at first stage
- Working with my internal and external counterparts by exchanging chargeback ideas to improve productivity
- Analyzing Automation and Selenium requirement in the process and same is practiced in the team for better team productivity
- Handles chargeback/pre-arbitration’s in a timely manner within TAT and try to defend them technically with help of excellent records, provided proofs and win on behalf of merchant with help of most compelling argument
- Responsible for checking and decisioning all Pre Arbitrations raised for disputes for high dollar amount and ensure accurate Processing on Network Systems for Visa, Mastercard, JCB and CUP schemes
- Responsible to validate and check all closures of Pre Arbitrations and Arbitrations to ensure correct decisioning and ensure chargeback is won with proper Mastercard/VISA scheme guidelines
- Maintain Daily review of Chargeback Inflow & High Value/High Risk Trends
- Responsible for ensuring maximum recovery on High Value merchant Disputes through rightful closure/acceptance of chargebacks raised
- Maintain Regular SOP Documentation basis internal process changes and Network Guidelines
- Responsible for escalation handling and Identifying root causes for escalations
- Achievement:
- Awarded with Shining Star Award in Jun’ 22 for Dedication & 100% Productivity & Quality
- Awarded Internal Mobility Champion in Oct
Senior Associate
12.2007 - 06.2015
- Framing work direction and plan for the associates/trainees
- Managed different transactions i.e., Premium, Claims, Treaties
- Setting up targets, & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process
- Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
- Processing payment requests in compliance with financial policies and procedures
- Escalate errors and incidents to the Line Manager and operate within the guidelines of internal and external regulators
- Have worked in the urgency of assigned tasks and personal overtime when necessary.
Associate
Knowledge Works Global Ltd
12.2005 - 12.2007
- Handling team of XML coders for timely dispatches with quality
- Working towards timely deliveries of the job, within allocated Turnaround Time
- Processing and Quality checking on the XML tags
- Training in-house staff for coding with XML
- Helping Team for the automation of the process.
Education
B. Com - Commerce
Mumbai University
MBA/PGDM - Finance
Institute for Technology and Management
Skills
Data AnalysisPrecision and AccuracyTraining and Mentoring New HiresAbility to multitask and prioritizeEnsure Compliance
Timeline
WILLIS Towers Watson, Private Limited
01.2019
Fiserv India Pvt ltd
07.2015 - Current
Senior Associate
12.2007 - 06.2015
Associate
Knowledge Works Global Ltd
12.2005 - 12.2007
B. Com - Commerce
Mumbai University
MBA/PGDM - Finance
Institute for Technology and Management