Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Vaishali V TIWARI

Mumbai
Vaishali V TIWARI

Summary

Dynamic and motivated professional ready to tackle new challenges. Exhibits a strong work ethic, adaptability and exceptional interpersonal skills. Proficient at working independently and rapidly acquiring new skills to drive results.

Overview

18
years of professional experience

Work History

Indigo Airlines

Lead Cabin Attendant
01.2014 - 01.2024

Job overview

  • Company Overview: Served as Lead Cabin Attendant for Smart Lynx, operating within a European-registered fleet
  • Team Leadership: Foster a positive team environment by providing guidance and support to cabin crew, ensuring effective communication and collaboration throughout the flight
  • Training, Development and Mentoring: Conduct training sessions for new and existing crew members on safety procedures, customer service standards, and company policies, enhancing overall team performance by continuous mentoring
  • Performance Management: Monitor crew performance during flights, providing constructive feedback and coaching to improve service delivery and operational efficiency
  • Operational Excellence: Ensure compliance with safety regulations and operational protocols, conducting pre-flight briefings and post-flight debriefings with staff and superiors, managing reporting for flights managed
  • Conflict Resolution and Feedback Analysis: Address and resolve passenger complaints or conflicts swiftly and professionally, maintaining a positive atmosphere onboard
  • Gather and analyze customer feedback to identify areas of improvement
  • Served as Lead Cabin Attendant for Smart Lynx, operating within a European-registered fleet

OBEROI HOTELS & RESORTS

Front Office Assistant
01.2010 - 01.2012

Job overview

  • Independently managed all aspects of the Executive Lounge operations, demonstrating flexibility and effective leadership during shifts
  • Addressed and resolved guest queries and complaints, assisting over 40 guests per hour with exceptional service
  • Provided express assistance to VIP guests (Ministers, Celebrities, Cricketers & Business leaders) and ensuring high level of satisfaction
  • Personalization strategies: Expertise in creating personalized experience based on customer preferences and history to enhance engagement
  • Multi-Channel Communication: Proficiency in engaging customers across various platforms (in-person, phone, email, social media) to ensure consistent messaging

RELIABLE MEDI INFO

Team Leader
01.2006 - 01.2010

Job overview

  • Company Overview: Database Firm
  • Trained a sales team of over 9 employees independently, focusing on effective client management and deal closures
  • Played a key role as one of six team members in receiving the 'Best Performing Team' award for achieving a record-breaking 200+ deals worth of Rs 50 lacs closed in a month
  • Moved to senior sales executive and then Team Leader within span of 2 years
  • Led monthly sales forecasting, successfully boosting profits within just 9 months
  • Facilitated one on one meetings with clients to address their inquiries and deliver comprehensive product knowledge, ensuring high level of customer satisfaction
  • Database Firm

Education

University of Wales
Singapore

MBA from International Human Resource Management
01-2014

University of Mumbai
Mumbai

Bachelor of Management Studies
01-2009

University of Mumbai
Mumbai

Higher Secondary
01-2006

Skills

  • Strong Interpersonal skills
  • Problem solving
  • Data Analysis
  • Organization skills
  • Team collaboration
  • Leadership
  • Training and Mentoring
  • Protective Instinct in Emergency
  • Decision making
  • Exceptional customer service
  • Team Management

Accomplishments

  • European Union Aviation Safety Agency certification valid for lifetime
  • Awarded as Best Grooming star of the quarter thrice in Indigo
  • Attended workshop on Networking, Relationships building, and Business Etiquette organized by the Management Development Institute of Singapore
  • Participated in the 'Value for Success' workshop hosted by the Management Development Institute of Singapore
  • Organized sports day and cultural event during Junior college

Languages

English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1

Timeline

Lead Cabin Attendant

Indigo Airlines
01.2014 - 01.2024

Front Office Assistant

OBEROI HOTELS & RESORTS
01.2010 - 01.2012

Team Leader

RELIABLE MEDI INFO
01.2006 - 01.2010

University of Wales

MBA from International Human Resource Management

University of Mumbai

Bachelor of Management Studies

University of Mumbai

Higher Secondary

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Vaishali V TIWARI