Vaishanvi Mohite
B. Com
Mumbai
Summary
with a track record of enhancing customer satisfaction and profitability at HDFC Bank. Excelled in negotiation and achieving significant improvements in performance and service quality.
Overview
4
4
years of professional experience
Work History
Assistant Manager
HDFC Bank
Mumbai
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Key Account Manager
Tata AIA
Mumbai
08.2021 - 11.2022
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
Branch Relationship Executive
Innovosource
Mumbai
12.2020 - 08.2021
- Initiated cross-selling initiatives, effectively increasing the number of products per customer in the branch.
- Managed branch operations efficiently, ensuring compliance with bank policies and procedures.
- Supported branch manager in preparing regular reports on sales performance, customer feedback, and market trends for senior leadership review.
- Enhanced customer satisfaction by promptly addressing and resolving concerns and complaints.
Education
B. Com - Commerce
L. K. High School
Mumbai Sion10.2020
Skills
Operations management
Languages
Marathi
Advanced (C1)
English
Intermediate (B1)
Hindi
Advanced (C1)
Interests
Opration in banking sector
Timeline
Assistant Manager
HDFC Bank
11.2022 - Current
Key Account Manager
Tata AIA
08.2021 - 11.2022
Branch Relationship Executive
Innovosource
12.2020 - 08.2021
B. Com - Commerce
L. K. High School
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