Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Vaishnave Sankar

Chennai

Summary

Results-driven professional with a master's degree in Finance & Business and over 12 years of expertise in fraud monitoring, dispute processes, and accounts receivable. Proven ability to lead teams, manage chargeback services, and collaborate with stakeholders. Experienced in billing invoices, revenue tracking, and contract creation in SAP. Completed CAMI (Certified Anti Money Laundering Investigator) certification at PONSUN, Chennai. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Lead

Hexaware Technologies
07.2023 - Current
  • Lead a small team in fraud monitoring, overseeing 24/7 monitoring of customer accounts
  • Analyze each transaction that does not meet the parameter rule, initiating investigations
  • Communicate findings through letters to customers or temporarily block cards pending further notice
  • Collaborate with the back-office team to gather information about cardholders
  • Handle regions including APAC, EMEA, and LATAM
  • Prepare zero falcon reports, track 60-day letters, and manage pending reports from the back-office team
  • Acted as a quality checker, receiving client appreciation for zero errors
  • Possess knowledge in fraud investigation, understanding how to investigate cases and manage fraud claims from customers.

Team Lead

Hexaware Technologies
03.2022 - 06.2023
  • Led a team of six in chargeback services, specializing in dispute resolution
  • Prepared and managed daily, weekly, and monthly KPI, GL MIS reports
  • Coordinated with the settlement team to clear match-off entries, minimizing financial discrepancies
  • Deliberated with management on process strengthening and conducted weekly client interactions for process optimization
  • Managed month-end file preparations on fraud write-offs, relationship write-offs, and non-fraud low amount files
  • Processed chargebacks using the ADS system, ensuring compliance with client requirements and agreed SOP/SLA
  • Handled Issuer Representment from the 1st action till the end, based on acquiring bank responses through Visa online and Mastercom
  • Controlled and monitored team members' day-to-day activities, providing constructive feedback, and building a high-performance team
  • Received client appreciation for successfully handling a major merchant through insolvency observations.

Senior Associate

Tata Consultancy Services
03.2015 - 08.2017
  • Played a key role in the credit card Chargeback process, specializing in dispute resolution in favor of the cardholder
  • Focused on internal quality checks, training, and repository updates
  • Acted as a Single Point of Contact (SPOC) for clients, resolving unresolved disputes, ensuring quick Turnaround Time (TAT), and maintaining high output quality.

Process Associate

Tata Consultancy Services
10.2011 - 02.2015
  • Managed the credit card Chargeback process, specializing in dispute resolution in favor of the cardholder
  • Analyzed customer queries, rerouting them to specialized departments, and initiated chargebacks based on thorough investigations.

Education

Master - Business Administration

Pondicherry University, Loyola College

Bachelor of Commerce -

.D.N.B. Vaishnav College for Women

Skills

  • Fraud Monitoring
  • Dispute Resolution
  • Accounts Receivable
  • Billing Invoices
  • Revenue Tracking
  • Contract Creation (SAP)
  • Team Leadership
  • Microsoft Office
  • SAP, AR
  • Oracle, AR, AP
  • PEGA
  • Tally 9
  • Quality Control

Certification

Certified Anti Money Laundering Investigator

Interests

Interested in cooking, Govt. certified MUA, certified professional home baker.

Timeline

Team Lead

Hexaware Technologies
07.2023 - Current

Team Lead

Hexaware Technologies
03.2022 - 06.2023

Senior Associate

Tata Consultancy Services
03.2015 - 08.2017

Process Associate

Tata Consultancy Services
10.2011 - 02.2015

Master - Business Administration

Pondicherry University, Loyola College

Bachelor of Commerce -

.D.N.B. Vaishnav College for Women

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Vaishnave Sankar