Vaishnavi
Hyderabad
Summary
A friendly individual possessing a hospitable nature & good communication skills is seeking for a deserving position in the service industry with the strive and commitment to provide courteous service to every guest by utilizing my skills and abilities
Overview
3
3
years of professional experience
Work History
Front Desk Associate
THE LEELA HHYDERABAD
Hyderabad
06.2024 - Current
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Collaborated closely with other departments when necessary.
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Front Desk Associate
TAJ WEST END
Bengaluru
12.2022 - 04.2023
- Answered phones, booked reservations, and responded to inquiries from customers.
- Collaborated with other departments within the hotel to ensure smooth operations.
Education
B.SC - Hospitality & Tourism Administration
NITHM, Tourism And Hospitality Management
Hyderabad05-2024
Senior Secondary - Science
Kendriya Vidyalaya AFS
Bidar12-2021
Skills
- Customer service
- Conflict resolution
- Reservation management
- Lobby monitoring
- Administrative support
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Guest relations
Accomplishments
- 1 Time Awarded as Employee of the Month, The Leela Hyderabad
- Experience in Welcoming and Escorting group movements of Royal Challenger Bangalore at Taj West End, Bengaluru and Politicians and Celebrities in The Leela Hyderabad.
- Awarded Certificate of Appreciation by Taj West End, Bengaluru.
Languages
- English
- Hindi
- Marathi
It Experience
- Opera PMS for Front Office Operations.
- Microsoft Word, Excel, Powerpoint.
Timeline
Front Desk Associate
THE LEELA HHYDERABAD
06.2024 - Current
Front Desk Associate
TAJ WEST END
12.2022 - 04.2023
B.SC - Hospitality & Tourism Administration
NITHM, Tourism And Hospitality Management
Senior Secondary - Science
Kendriya Vidyalaya AFS
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