Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
BusinessAnalyst
VAISHNAVI A L

VAISHNAVI A L

Senior Representative
Bangalore,Karnataka

Summary

To pursue a highly challenging career, where I can apply my knowledge, acquire new skills and take advantage of my skills to contribute effectively to the organization.

Overview

7
7
years of professional experience

Work History

Senior Representative

Concentrix
Bengaluru, Karnataka
04.2022 - Current

*Handling end to end cycle related to chargeback/re-present cycle.

*Experience on13 &12 family for Visa & MasterCard in dispute management of handling Visa, MasterCard and ATM transaction.

*Filing the disputes, communicate with merchants, check the evidences, decline or accept the transactions.

Back Check Calling Associate

QUESS CORP LIMITED
01.2020 - 03.2022
  • Calling Customers who have applied for CC Cards to verify their credentials.
  • Explaining Customer about new features, schemes of Credit Cards.

Customer Care

BMR
02.2018 - 11.2019
  • Support –, DAILY FRESH a
  • Outlet Management, Cash Management b
  • Attending customers calls, Collecting & dispatching of customer orders c
  • Resolving customer’s queries, delivery issues d
  • Maintaining sales records using excel.

Customer service associate

Tata Docomo
05.2017 - 08.2017
  • Connecting with customers updating regarding New Schemes b
  • Responding to customer queries

Corona Warrior (Special Project)

Department of Information and Public Relation

*Call Center Executive at Government based call center to help migrants & poor laborers during covid lockdown.

*Assistance for food supply for laborers.

Education

M.com -

IGNOU
11.2023 - Current

B.com - undefined

Bangalore University
2018

undefined

2008

Skills

  • Ongoing training in Advance Excel, Macros and related topics
  • Conducting tuitions for school students
  • Typing proficiency (Both English & Kannada)

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsPersonal development programs

Timeline

M.com -

IGNOU
11.2023 - Current

Senior Representative

Concentrix
04.2022 - Current

Back Check Calling Associate

QUESS CORP LIMITED
01.2020 - 03.2022

Customer Care

BMR
02.2018 - 11.2019

Customer service associate

Tata Docomo
05.2017 - 08.2017

Corona Warrior (Special Project)

Department of Information and Public Relation

B.com - undefined

Bangalore University
VAISHNAVI A LSenior Representative