Vaishnavi Anand Ganwir

Working as a "customer service representative for Blended chat process " LEBARA", handling high numbers of chat as well as inbound & outbound call flow. Assisting customers if they are facing any difficulties & problems regarding the sim cards & helping them with the basic troubleshooting related to the sim cards. Retaining the customer by giving them the exclusive plan deal and handling the complaint calls.

Working as a "customer service executive" for 'Seattle' US process, where we handled customer inquiries via email and chat in a timely and professional manner. Resolved product or service issues by clarifying customer concerns and determining the best solution. Maintained accurate records of customer interactions and transactions & ensured customer satisfaction through follow-ups and consistent communication, collaborated with internal teams to escalate and resolve complex issues handled multiple conversations simultaneously while maintaining quality and accuracy.

Handled inbound and outbound customer inquiries via phone, email. Resolved customer vehicle enquiry & billing related issues, test drive ensuring high customer satisfaction. Maintained accurate records of customer interaction and follow up. Collaborated with internal departments to resolve complex service issues. Met or exceeded daily KPIs, including resolution time and customer satisfaction ratings.