Vaishnavi Balijepalli

Key Activities at ADP Pvt. Ltd.

• Reviewed and validated client payroll data to ensure accuracy, completeness, and compliance with internal controls and regulatory requirements.
• Conducted data reconciliation and variance analysis to identify discrepancies, investigate root causes, and resolve exceptions before payroll release.
• Maintained detailed documentation and audit trails for client changes, approvals, and compliance-related updates.
• Monitored SLA adherence and risk checkpoints, ensuring timely delivery and mitigation of operational and financial risks.
• Collaborated with cross-functional and international stakeholders to ensure regulatory compliance and accurate client data management.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.

KEY SKILLS

• Global Payroll Management and Compliance.
• Payroll Audit, Reconciliation, and Data Analysis
• Vendor and Stakeholder Management
• SLA and Deadline Management
• Problem-solving and attention to detail.

KEY ACTIVITIES AT CSB Bank Ltd.:

• Processing KYC of new client along with Re-KYC.
• CDD and EDD procedures.
• Handling day-to-day operations.
• Ensuring compliance and documentation.
• Process optimization and implementation of SOP.
• Account opening requests are initiated in system without exceptions
• Handling Queries of walking in Customers and resolving their concerns/queries.
• Service requests are monitored on a daily basis in the system for closure.
• Cross selling of new Loans, acquisition of accounts, Insurance etc.
• Handing over of Account closure NOC to customers.
• Maintaining daily MIS of customer Walk in, Lead generation, digital activation details.
• Handling of Cash, Cheque, DD, Fund transfer transactions
• Building a bank portfolio and maintaining HNI clients’ relationships.
• Ensure effective marketing activities are performed for growth and profitability of the branch.
• Coordinating and maintaining quality of the business by tracking & controlling the team.
• Conducting promotional activities to maintain the portfolio of existing customers.

KEY SKILLS:

• Client Relationship management
• Client escalation handling
• Time management and accountability.
• Relationship building.
• Adhering to compliance and audit.

Key activities at ICICI Bank:

• Handling Internet banking transaction monitoring to detect and prevent fraud and reduce financial risk to the bank.
• Automation of UPI is fit for investigation (reports).
• Automation of Daily Fraud Reporting to the RBI.
• Automation of UPI activation front end.
• Handling Internet banking transaction monitoring to detect and prevent fraud and reduce financial risk to the bank.
• To analyze the fraud trends based on disputes reported, and to create rules with a maximum fraud hit rate.
• Handling escalations from Banking, RBI, and Senior Management.
• Root Cause Analysis for High-Value Transactions. Handling investigation cases within TAT.

Key Skills

• Expertise in creating and modifying rules in I-Safe to detect and prevent a number of frauds through the Internet banking channel.
• Monthly and daily MIS publish both for monitoring and investigation. Quality checking in investigation reports and monitoring activities.
• Team management capability, analytical thinking, self-learning.
• Preparing team performance reports and monthly performance.