Music and Learn New Things
Vaishnavi. C
Coordinator
Summary
Aiming to achieve a challenging & successful career where I can make a significant Contribution using my innovative ideas, knowledge, skills and experience with the objective of development & growth of the Organization.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales Coordinator
Finplex Technologies Pvt Ltd
Chennai
09.2022 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Created effective marketing and trade show material to educate and engage prospective clients in Product or Service offerings.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Presented Product or Service during retail trade shows to increase market share and make connections with potential customers.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
Coordinator
GRV Solutions
Chennai
11.2018 - 09.2022
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Used job-related software to draft and finalize written correspondence and documentation.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed company schedule to coordinate calendar and arrange travel.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Inventoried and ordered office supplies to maintain availability of products.
- Handled incoming and outgoing shipping and receiving activities.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated with human resources department to handle payroll and personnel databases.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for Number employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Trained team members on new hotel services and products to support promotional efforts.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
Customer Care Executive
Aegis Limited
04.2016 - 12.2016
- 1) To remain as basic point of contact for customers with queries, complaints, and Feedback’s, requests etc
- 2) Ensuring timely and professional responses to all complaints, requests and queries received
- 3) Research and compilation of answers for informational requests from customers
- 4) Proper recording and scrutiny of the complaints received
- 5) Maintain and develop external party relationships
- 6) Preparing reports on the activities of the Customer Care department or team
- 7) Efficient dealing of complaints to completion and enabling satisfaction of customer
- 8) Rendering useful administrative support to other members of the customer care team.
Customer Care executive
MMC Private ltd, Standard Chartered Bank
10.2013 - 04.2015
Education
M.B.A - Human Resource
Madras University
01.2010 - 01.2011
B.A - English literature
Ethiraj College
01.2007 - 01.2009
H.S.C - Commerce with History
Presidency girls Hr. Sec. School
01.2005 - 01.2006
S.S.L.C - undefined
RBANC Hr. Sec. School
01.2003 - 01.2004
Skills
Strong enthusiasm
Interests
Timeline
Sales Coordinator
Finplex Technologies Pvt Ltd
09.2022 - Current
Coordinator
GRV Solutions
11.2018 - 09.2022
Customer Care Executive
Aegis Limited
04.2016 - 12.2016
Customer Care executive
MMC Private ltd, Standard Chartered Bank
10.2013 - 04.2015
M.B.A - Human Resource
Madras University
01.2010 - 01.2011
B.A - English literature
Ethiraj College
01.2007 - 01.2009
H.S.C - Commerce with History
Presidency girls Hr. Sec. School
01.2005 - 01.2006
S.S.L.C - undefined
RBANC Hr. Sec. School
01.2003 - 01.2004