Vaishnavi Dupare
CS Associate AB
NAGPUR,School Of Scholars
Summary
Successful Customer Service Associate with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate
Amazon Development Centre India Private Limited
Pune, Maharashtra
09.2019 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Handled 90+ contacts daily and covered all areas of responsibilities.
- Signed up new customers, retrieved customer data, cancelled and promoted service information.
- Received 90% customer satisfaction rating. which contributed to 10% decreased in cancellations.
- Upskilled to different domain such as IN, UK under which handled various skills.
- Handled newly hired agents and helped them meeting their targets on daily basis.
Telemarketing Executive
Vignesh Enterprises
Nagpur , Maharashtra
07.2018 - 07.2019
- Generating promising leads for the outside sales team to pursue. Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Completed daily cold calling to verify data of existing customers.
- Update customers daily date on company website.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Set up appointments with interested customers according to schedule availability.
Education
BBA -
Rajiv Gandhi Institute of Management & Technology
03.2017 - 03.2019
Skills
42WPM typist
Additional Information
- CS Associate AB Handled 90+ contacts daily and covered all areas of responsibilities. Handled Chats and Emails of Various Domains Such as UK, USA and IN. Handled customer contacts and provided excellent customer service. Contacting existing and potential customers to persuade them to purchase company products and services. Generating promising leads for the outside sales team to pursue. Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. Supportive and works well with others
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Amazon Development Centre India Private Limited
09.2019 - Current
Telemarketing Executive
Vignesh Enterprises
07.2018 - 07.2019
BBA -
Rajiv Gandhi Institute of Management & Technology
03.2017 - 03.2019
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