Vaishnavi Guvvala
Hyderabad
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Appian Support Engineer
TCS
Chennai
07.2021 - Current
- Having 3.5 years of experience in IT Industry with 3 years of Hands on experience in Appian.
- Identified and Fixed Complex UI Expression errors, Alerts , Data update issues in record types, process instance failures in the Production.
- Working experience on Records, Reports,process models,interfaces,smart services in Appian.
- Experience in MySQL database like creating tables, views and stored procedures.
- Experience in building Appian application using objects like SAIL Interfaces, process models,records,reports, Sites, CDTs Expression rules and other Appian objects
- Have knowledge on Integrations and APIs.
- Having Knowledge of debugging and testing with strong logical and analytical skills.
- Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
- Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
- Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.
- Participated in regular meetings with management regarding project status updates.
- Provided remote troubleshooting and support for software and hardware problems.
- Optimized system configurations for maximum performance and reliability.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
Skills
- JAVA
- SQL
- APPIAN
- SAIL
- SPLUNK
- PYTHON
- SERVICE NOW
- HTML
- CSS
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Education
- Completed my Graduation in Keshav Memorial Institute of Technology with 7.8 CGP.
Timeline
Appian Support Engineer
TCS
07.2021 - Current