Vaishnavi Jadhav
Mumbai
Summary
Operations and Client Relations Specialist with 7+ years of experience managing daily and project-based operations across the education, wellness, and sports sectors. Skilled in stakeholder management, process optimization, and delivering exceptional customer service. Proven track record of leading cross-functional teams, streamlining workflows, and driving program success.
Overview
8
8
years of professional experience
Work History
Sports Program Manager
The Bay Club
Mumbai
12.2021 - Current
- Spearheaded pre-launch planning and implementation of sports programs and systems.
- Provided expertise on planning, reviewing operations, coaching plans for various sports events, and setting up systems and work frames.
- Collaborated with coaching and technical teams to ensure smooth operations.
- Handled member communications, managed escalations, and reorganized sports activities.
- Oversaw departmental budgeting, financial tracking, and revenue forecasting.
- Delivered orientation and onboarding for staff and clients.
- Implemented best practices in order to maximize efficiency of operations.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
Assistant Program Manager
The Little Gym
Mumbai
05.2018 - 12.2021
- Directed early childhood development gymnastics programs, focusing on holistic growth and overall development of children - Physical, Mental and Social
- Implemented curriculum standards, maintained safety, and enhanced parent engagement and bonding.
- Managed day-to-day operations, including events, birthday parties, and camps.
- Ran social media handles and posts to drive engagement.
Back Office Executive
Indian school of business and management
Mumbai
08.2017 - 04.2018
- Acted as a liaison between branches and students for distance education support.
- Handled software tools for accounting, billing, and reporting.
- Managed student queries and monthly revenue reports.
Education
Bachelor in Accounting And Finance - 2014 - 2017
Smt. M.M.K College of Commerce And Economics
Mumbai, Maharashtra Skills
- Operations & Process Management
- Stakeholder and Time Management
- Customer Service and Escalation Handling
- Program and Event Coordination
- Financial Reporting and Budgeting
- Communication and Interpersonal Skills
- Team leadership and staff training
- CRM and software implementation
- Ability to work alone and in a team
Accomplishments
- Manager of the month, May 2023
- Employee of the Department for several months.
Languages
- English
- Hindi
- Marathi
Timeline
Sports Program Manager
The Bay Club
12.2021 - Current
Assistant Program Manager
The Little Gym
05.2018 - 12.2021
Back Office Executive
Indian school of business and management
08.2017 - 04.2018
Bachelor in Accounting And Finance - 2014 - 2017
Smt. M.M.K College of Commerce And Economics
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