VAISHNAVI MEDISHETTY
Hyderabad
Summary
Dynamic Savings Officer with over three years of experience in financial services at OSB Groups, Hyderabad. Proven expertise in account analysis, financial administration, and banking transactions. Successfully enhanced customer satisfaction and operational excellence through continuous improvement initiatives. Previous role as Technical Support Associate at Tech Mahindra involved analyzing support processes, implementing security measures, and supervising junior staff. Strong skills in employee management, product promotion techniques, fund allocation, and customer service.
Overview
5
5
years of professional experience
Work History
Savings Officer
OSB Groups
Hyderabad
10.2022 - 02.2025
- Processed customer requests for savings account services, ensuring high accuracy and attention to detail
- Assisted clients in understanding various savings products, helping them make informed financial decisions
- Resolved customer queries efficiently, maintaining strong client relationships and trust
- Collaborated with team members to improve service offerings and enhance customer experiences
Technical Support Executive
Tech Mahindra
Hyderabad
02.2020 - 07.2022
- Managed incoming calls and emails for technical support, maintaining a high level of customer satisfaction
- Documented customer interactions, solutions, and processes, contributing to a comprehensive knowledge base
- Trained new team members on support tools, protocols, and processes to ensure consistency in service delivery
Education
Intermediate -
Sri Chandra Junior College
Hyderabad03-2013
SSC -
Thakshashila
Hyderabad03.2011
Skills
- Technical Assistance
- Communication Skills
- Banking Transactions
- Account analysis expertise
- Problem Solving
- Phone, Chat & Email Support
- Product promotion techniques
- Customer service
- Data entry
- Technical support
Accomplishments
- Continuously awarded as achiever during RNR Sessions for customer appreciation in all the organizations.
- Best Employee of the Year award in OSB Groups.
- Received recognition from management for achieving a 95% customer satisfaction rating.
Hobbies and Interests
- Reading Books
- Listening Music
Personal Information
- Place of Birth: Hyderabad
- Date of Birth: 08/12/95
- Gender: Female
- Nationality: Indian
Timeline
Savings Officer
OSB Groups
10.2022 - 02.2025
Technical Support Executive
Tech Mahindra
02.2020 - 07.2022
Intermediate -
Sri Chandra Junior College
SSC -
Thakshashila
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