Summary
Overview
Work History
Education
Skills
Professional Course
Personal Information
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic
Vaishnavi Mishra

Vaishnavi Mishra

Bhayandar

Summary

Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach. Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Teleperformance global Pvt Ltd
Mumbai
03.2022 - 09.2023
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.

Sales Associate

N.rose
Mumbai
02.2021 - 02.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.

Customer Service Executive

Concentrix JP Morgan
Mumbai
10.2023 - Current
  • Identified opportunities for process improvement within the customer service department.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Collaborated with other departments to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Ensured that all customer queries were handled quickly and professionally.

Education

TYBMS -

Maharashtra Board, Thakur ramnarayan college
01.2022

H.S.C -

Maharashtra Board, Shankar Narayan College
01.2019

S.S.C -

Maharashtra Board, St.Francis high school
01.2017

Skills

  • Comprehensive problem solving abilities (Always takes problem as a challenge to give the best), willingness to learn and excel, hard worker, work effectively independently or as team player, good listener
  • Customer Relationship Management
  • Account Management
  • Payment management
  • Marketing
  • Customer Engagement
  • Team Collaboration

Professional Course

  • Basic knowledge of Computer like Ms Office, Internet
  • Tally ERP 9

Personal Information

  • Date of Birth: 08/24/01
  • Gender: Female

Languages

  • English
  • Hindi

Hobbies and Interests

  • Listening Music
  • Reading Books
  • Watching movies

Disclaimer

I hereby, state that above provided information is correct to the best of my knowledge & belief.

Timeline

Customer Service Executive

Concentrix JP Morgan
10.2023 - Current

Customer Service Executive

Teleperformance global Pvt Ltd
03.2022 - 09.2023

Sales Associate

N.rose
02.2021 - 02.2022

TYBMS -

Maharashtra Board, Thakur ramnarayan college

H.S.C -

Maharashtra Board, Shankar Narayan College

S.S.C -

Maharashtra Board, St.Francis high school

Similar Profiles

CREATE PROFILE
Vaishnavi Mishra