Retail Assistant Manager
H&M
07.2024 - Current
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Exhibited excellent people skills during interaction with employees and customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and developed new employees for ease of transition into team.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Developed and implemented strategies to increase sales and profitability.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
