Vaishnavi Punnamaraju
Hyderabad
Summary
Professional with strong communication and negotiation skills, adept at building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator, with a focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Dell Technologies
Hyderabad
06.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to the overall sales goals and revenue of the company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Utilized Salesforce and other major CRM platforms for process optimization, data management, and actionable sales insights.
- Developed and delivered onboarding modules covering essential sales skills, product knowledge, and buyer engagement strategies.
- Identified team knowledge gaps and tailored training programs to address specific sales challenges and pain points.
- Collaborated cross-functionally to support the sales process, providing timely hardware and software quotes, and aligning resources with UK user requirements.
- Generated and managed leads using Salesforce (SFDC), collaborating with cross-functional teams to secure special pricing, and successfully closing sales deals.
IT Analyst
C3i Solutions, An HCL Technologies
Hyderabad
06.2019 - 10.2020
- Provided end-to-end support for Microsoft technologies, including Outlook 2016, Office 365, and Office 2016, with strong troubleshooting expertise.
- Managed user accounts via Active Directory, including password resets, mailbox management, and distribution list administration.
- Optimized Windows laptop performance through system maintenance, configuration, and hardware upgrades.
- Delivered technical support for laptops, printers, mobile devices, and peripherals, resolving issues across multiple channels (phone, email, chat, and tickets).
- Adhered to ITIL-based incident management processes, consistently meeting KPIs such as CSAT, FCR, and schedule adherence.
- Actively managed Incident Management (IM) and self-service ticket queues, ensuring prompt follow-up and resolution.
Customer Service Representative
Sitel India
Hyderabad
09.2018 - 04.2019
- Provided voice support for UK-based clients, handling customer inquiries, and service requests.
- Helped customers with pre-sales and post-sales queries, ensuring satisfactory resolution.
- Resolved customer issues through effective communication and problem-solving skills.
- Helped create quotes for train tickets, assistance on trains, etc.
Education
Bachelor of Arts -
Rabindranath Tagore University
Intermediate -
Villa Marie College For Women
10th CBSE -
Sanghamitra School
Skills
- Salesforce CRM
- Lead generation
- Sales target achievement
- Product knowledge
- Customer relationship management
- Team training
- Conflict resolution
- Attention to detail
- Effective communication
Affiliations
- Reading travel blogs
- Creating food and cooking content
- Swimming
Accomplishments
- Key contributor 2025
- Employee of the month
Certification
- Sales enablement from HubSpot
Languages
- Telugu
- English
- Hindi
- Tamil
Timeline
Inside Sales Representative
Dell Technologies
06.2021 - Current
IT Analyst
C3i Solutions, An HCL Technologies
06.2019 - 10.2020
Customer Service Representative
Sitel India
09.2018 - 04.2019
Bachelor of Arts -
Rabindranath Tagore University
Intermediate -
Villa Marie College For Women
10th CBSE -
Sanghamitra School
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