Vaishnavi R
Chennai
Summary
Dependable professional with a proven track record of success in enhancing processes and workflows. Strong attention to detail and proactive mindset contribute to team efficiency. Recognized for exceptional multitasking abilities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Senior Officer – CLM Operations
Standard Chartered Bank
Chennai
04.2024 - Current
- Migrated Signature Capture (SIGCAP) process for corporate clients in Oman, Qatar, and Jordan to CLM operations, enhancing integration and service delivery.
- Managed onboarding and maintenance operations for UAE, Bahrain, Qatar, Oman, Jordan, Iraq, Saudi Arabia, Egypt, and Mauritius.
- Contributed to automation (Service Bench) initiatives for onboarding and maintenance of corporate clients in Singapore.
- Handled high-volume scenarios ensuring timely processing of customer instructions.
- Conducted testing initiatives that improved process efficiency and upheld quality standards.
- Collaborated with cross-functional teams to align operational strategies with client needs, ensuring seamless service execution.
- Trained in KYC and screening processes for corporate and individual clients.
- Received two GEM awards for 'Better Together' and 'Never Settle' categories.
Officer – Retail Banking Operations
Standard Chartered Bank
Chennai
03.2020 - 04.2024
- Employed by Standard Chartered since March 2020, focusing on high-performance risk management in retail banking across Bahrain, Jordan, Oman, Qatar, and UAE.
- Managed signature capture processes for corporate clients and SMEs across five markets, ensuring compliance and operational efficiency.
- Executed static amendments and customer-focused activities to improve process quality and align with client expectations.
- Achieved GEM Award for successful integration of two major applications, enhancing system functionality and user experience.
Graduate Apprentice Training
Bharat Electronics Limited
Chennai
01.2017 - 01.2018
- Excelled as graduate apprentice trainee at Bharat Electronics Limited, contributing to successful project completions and rigorous testing initiatives.
- Conducted rigorous testing on T-90 control unit, R174 CID amplidyne, and converters.
- Executed thermal shock tests while adhering to prescribed time spans for quality assurance.
- Managed product offerings during vibration and thermal chamber tests, ensuring compliance with performance standards across temperature ranges.
- Collaborated with cross-functional teams to ensure compliance and performance standards were met.
- Presented products to inspecting officials from SQAEL, DRDO, HVF, LRDE, and IRDE, enhancing understanding of defense equipment specifications.
- Demonstrated proficiency in customer product offerings related to defense equipment.
- Supported manufacturing processes of defense-related equipment at Bharat Electronics Limited.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Meenakshi College of Engineering
Chennai01-2017
Higher Secondary -
All Angels Matriculation Higher Secondary School
Chennai01-2013
Skills
- Customer service
- Communication skills
- Collaboration
- Active listening
- Time management
- Critical thinking
- Adaptability
- Teamwork
- Public speaking
- Creativity
- Interpersonal skills
- Positive attitude
Accomplishments
GEM Award, Q1 2021, for block automation testing for individual clients.
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Disclaimer
I hereby, declare that the above furnished information is true to the best of my knowledge.
Timeline
Senior Officer – CLM Operations
Standard Chartered Bank
04.2024 - Current
Officer – Retail Banking Operations
Standard Chartered Bank
03.2020 - 04.2024
Graduate Apprentice Training
Bharat Electronics Limited
01.2017 - 01.2018
Bachelor of Engineering - Electrical And Electronics Engineering
Meenakshi College of Engineering
Higher Secondary -
All Angels Matriculation Higher Secondary School