VAISHNAVI R
Bangalore
Summary
Finance and Customer Operations professional with 5+ years of experience in banking, financial services, and customer support. Skilled in financial reporting, bank reconciliation, data analysis, and customer relationship management. Experienced in handling financial data, preparing reports, and supporting business operations using Microsoft Excel, Finacle, and Tally ERP9. Strong communication, analytical, and problem-solving skills with the ability to work effectively in fast-paced environments.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Finance Analyst
London Stock Exchange Group
Bangalore
09.2023 - Current
Currently working at LSEG as a Senior Customer Analyst, providing support for Workspace and Eikon applications. Handling client queries related to stocks, finance, and market data through calls, emails, and live chat. Assisting with application and basic networking issues while ensuring customer satisfaction. Conducting market research and analysis, managing customer interactions through CRM systems, and building strong client relationships through effective communication and support.
Bank Teller
RBL Bank Pvt Ltd
Bangalore
08.2020 - 07.2023
Handled customer deposits, withdrawals, and cash transactions. Maintained cash records and balanced daily transactions. Assisted customers and resolved transaction-related queries. Prepared spreadsheets and maintained branch documents. Reviewed bank transactions and performed reconciliation activities. Supported smooth and accurate branch operations.
Senior Customer Service Associate
First Source Pvt Ltd
Bangalore
03.2019 - 04.2020
Assisted customers with insurance policy-related queries and support.
Handled customer communication through calls, emails, and live chat.
Maintained high customer satisfaction and service quality standards.
Prepared daily reports, and maintained customer incident records.
Resolved customer complaints through proper follow-up and communication.
Worked independently and with teams to manage urgent customer issues.
Education
MBA - Human Resources Management
St. Joseph Twinning College
Bangalore02-2022
Bachelor of Commerce - Accounting And Finance
Bangalore University
Bangalore12-2019
Skills
- Financial Reporting
- Bank Reconciliation
- Microsoft Excel
- Communication & Leadership
- Finacle & Tally ERP9
- Trading strategies
- CRM systems
Personal Information
- Date of Birth: 09/13/98
- Nationality: Indian
- Marital Status: Married
Languages
English
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Hindi
Beginner
A1
Certification
Currently Pursuing Power BI Certification
Accomplishments
Achieved R&R Award for excellent performance at work.
Affiliations
Teamwork Activities
Declaration:
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge and belief.
Date:
Location:
Timeline
Finance Analyst
London Stock Exchange Group
09.2023 - Current
Bank Teller
RBL Bank Pvt Ltd
08.2020 - 07.2023
Senior Customer Service Associate
First Source Pvt Ltd
03.2019 - 04.2020
MBA - Human Resources Management
St. Joseph Twinning College
Bachelor of Commerce - Accounting And Finance
Bangalore University