Vaishnavi Rajampeta
Team Manager
Hyderabad
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsSummary
Results-driven Team Manager with 2+ years of experience leading high-volume operations teams at Amazon. Proven track record of improving quality, schedule adherence, and productivity through structured coaching and data-driven performance management. Recognized as Team Manager of the Quarter (Q2 2025) for driving schedule adherence, refining new hire training curriculum, and leading ramp-up programs for new and cross-skilled associates. Known for building accountable teams and delivering consistent business results.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Team Manager
Amazon
05.2024 - Current
- Led and managed a team of 25+ (every quarter) associates, driving performance across quality, productivity, adherence, and compliance metrics in a high-volume operations environment.
- Maintained a consistent quality score of 97.2% through structured coaching, regular audits, and targeted performance interventions.
- Resolved high-risk contact driver escalations by applying accurate policy interpretation and cross-functional collaboration to maintain compliance and service levels.
- Revamped the new hire training curriculum and led ramp-up programs, strengthening early-stage adherence and improving the readiness of new and cross-skilled associates.
- Analyzed daily operational metrics and published actionable insights to leadership, enabling data-driven decision-making and performance stabilization.
- Strengthened schedule adherence metric by coaching team managers and associates on adherence expectations, improving accountability, and standardizing performance tracking mechanisms.
Resolution Specialist
Amazon
01.2022 - 05.2024
- Investigated complex driver and customer claims, ensuring accurate and policy-compliant resolutions.
- Acted as the point of contact for team activities and supported operational decision-making.
- Collaborated with internal teams to resolve high-impact issues and close policy or process gaps.
- Managed customer relationships via email, chat, and phone to drive first-contact resolution.
- Served as a Subject Matter Expert, supporting 5 new hire batches, and tenured associates for cross-skill support.
- Proactively tracked policy updates and shared insights to improve resolution accuracy and quality, which led to 8 process improvements.
SDS Flex Associate
Amazon
01.2020 - 01.2022
- Supported Amazon Flex drivers with delivery concerns across all marketplaces.
- Resolved Flex-related issues while maintaining high customer satisfaction and compliance standards.
- Built a strong foundational knowledge of Amazon operations, policies, and customer obsession principles, where I achieved a PRR of 70%.
Education
Bachelor of Technology - Electronics & Communication Engineering
01-2020
Diploma - Electronics & Communication Engineering
01-2017
SSC -
01-2014
Skills
Individual performance coaching
Customer-oriented mindset
Data-informed strategy development
Talent growth initiatives
Problem SolvingOperations Management
Accomplishments
- Shrinkage Control During Peak 2025
Served as Shrinkage POC during the November–December peak period, monitoring trends and reinforcing SOP adherence to maintain shrinkage at 14% throughout peak season, ensuring operational stability during a critical blackout window. - Multi-Skill & Skill Transition Support (Prime Week & Ongoing Operations)
Coordinated SME support for cross-skilled and transitioning teams during Prime Week and throughout the year, supporting 400+ associates to ensure operational continuity during high-volume periods while minimizing handling errors and customer/driver impact. - Schedule Adherence Turnaround
Took ownership of schedule adherence when performance was at 55% in Q1 2025, identified transition gaps, and implemented structured coaching. Improved adherence to 85%+ within five months, stabilizing staffing coverage and increasing overall team productivity. - Performance Turnaround & PIP Recovery
Recovered 100% (5/5) of associates placed on PIP within 4 weeks through structured coaching, weekly performance tracking, and targeted development plans, eliminating termination risk and restoring full performance standards.
Languages
English
Hindi
Telugu
Timeline
Team Manager - Amazon
05.2024 - Current
Resolution Specialist - Amazon
01.2022 - 05.2024
SDS Flex Associate - Amazon
01.2020 - 01.2022
Keshav Memorial Institute of Technology - Bachelor of Technology, Electronics & Communication Engineering
Quli Qutub Shah Government Polytechnic College - Diploma, Electronics & Communication Engineering
Loyola High School - SSC,