Vaishnavi Rao
Deputy Manager
Hyderabad
Summary
To work in an organization which shows me a path to grow and learn, which helps me to achieve my personal and organizational goals.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
5
5
years of professional experience
Work History
Deputy Manager
HDFC BANK
01.2022 - 10.2023
- Dealing with the IMPORTS payment
- Inputting payments in flexcube .
- Creating Customer ID and Processing the Payments with the rates received in Dealpro .
- Checking IBAN Validation in FDMS .
- Checking & blocking the BOE & ORM outstanding for the clients if any .
- Creating IEC code in FRMS
- Dealing with Tradeflow & Trade on net for the payments
- Interacting with the RM and resolving the payment related queries
- Ensure to resolve all client complaints by maintaining high service standards.
- I Establish and strengthen all key customer relationships to generate sustained business.
Customer Relationship Manager
Reliance Retail LTD (Retail Industry)
08.2019 - 10.2021
- Check fulfilment of home deliveries and installation
- Manage the sale and return process
- Manage the complaint management system
- Respond to web inquiries
- Participate in certification training and continuous learning - LMS
- Defective Management
- Voice of Customer
- SAP CRM & SAP R3 complete functioning
- Employee Engagement ( Attendence regularization , Leave Updation , Exit process , Appraisal Management )
- Taking care of E-Commerce sale.
- Tracking the delivery by co-ordinating with the driversand DC manager
- Explaining the resq plans to the customer .
- Handling the Brand excalations
- Replacement of store defective display with new products
- Looking after RTV and RTO
Department Manager (Men’s Fashion)
Future Group (Retail Industry)
06.2018 - 07.2019
- Setting up the Department as per MPM standards implementing new ways of department setting for increasing the sale through.
- Manage and supervise the employees
- Stock Audit and Maintaining according to books.
- Training new employees
- Having control over inventory
- Maintaining stock replenishment on time.
- Oversee customer service.
- SAP end user
- Maintaining and controlling the shrinkage levels at very low extent
- Resolving the return and exchange related complaints
- Trying to make the store walk-in cutomer into a loyal walk-ins
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Established team priorities, maintained schedules and monitored performance.
Education
Master of Business Administration - Marketing And Finance
Gitam University ( HBS )
Hyderabad, India05.2018
B.com -
Shree Narayana College of Commerce
Ahmedabad, India 05.2001 -
Higher Secondary Education -
Shree Narayana Vidhyalaya
Ahmedabad, India05.2013
Secondary Education -
Shiva Ashish Boarding School
Ahmedabad, India05.2011
Skills
Certificate course in Office Automation & Financial Accounting (TALLY)
Certificate in CCC computer course from CDAC Institute
Certified as Technical Analyst by Vskills, a Govt of India affiliate
Leadership
Customer Relationship
Motivating & Team Handling
Dedicated
Adoption of new challenges
Making myself perfect with my mistakes
Always enjoy the work which I do
Team motivation
Workload Management
Succession Planning
Retail Operations
Time Management
Documentation And Reporting
Task Prioritization
Other Information
Married
Father Name: P Sunder Rao
Mother Name: Mina Rao
Husband Name: Mohd Ayub
Area : Motinagar
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)
Telugu
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Interests
Dancing,
Travelling
Cooking
Love to watch thriller movies
Timeline
Deputy Manager
HDFC BANK
01.2022 - 10.2023
Customer Relationship Manager
Reliance Retail LTD (Retail Industry)
08.2019 - 10.2021
Department Manager (Men’s Fashion)
Future Group (Retail Industry)
06.2018 - 07.2019
B.com -
Shree Narayana College of Commerce
05.2001 -
Master of Business Administration - Marketing And Finance
Gitam University ( HBS )
Higher Secondary Education -
Shree Narayana Vidhyalaya
Secondary Education -
Shiva Ashish Boarding School