VAISHNAVI S
Service Management Executive
Ahmedabad,GJ
Summary
Accomplished and detail-oriented service management executive with over Three years of experience in delivering exceptional customer service and managing service operations in fast paced environment. Proven track record of enhancing customer satisfaction, streamlining processes and implementing innovative service solutions. Adapte at leading cross functional teams, managing client’s relationship and driving continuous improvement initiatives. Strong analytical skills, coupled with a customer center approach, enable me to effectively resolve complex issues and ensure service excellence.
Overview
3
3
years of professional experience
3
3
Languages
4
4
Certificates
8
8
years of post-secondary education
Work History
Service management executive
MACOM comptech consultants Ltd
2023.01 - 2025.11
- Lead and manage the service delivery team, ensuring adherence to service level agreement(SLA) and key performance(KPI’s).
- Coordinate with cross functional teams to address and resolve complex service issues and maintaining high quality retention rate.
- Oversees the implementation of a new CRM system, improving service tracking and reporting capabilities.
- Evaluate the severity of every incoming issue, ensure that sev-1 issues are assigned by the appropriate stakeholder with a case owner within specific SLA’s
Education
MBA - HR & Operations
ANNA UNIVERSITY
2020.06 - 2022.05
Computer science and engineering -
ANNA UNIVERSITY
2016.06 - 2020.05
12th - Computer Science
ST.ALOYSIOUS HSS
Kollam 2015.06 - 2016.05
10th -
VIMALA HRIDAYA GHSS
Kollam 2013.06 - 2014.05
Skills
Effective communication
Public Relations
Teamwork
Time Management
Leadership
Critical thinking
Python
Django
Front end development
SQL
MS office (Word, Powerpoint, Excel)
Data analysis-Microsoft excel
Operations management
Crisis management consulting
Timeline
Service management executive
MACOM comptech consultants Ltd
2023.01 - 2025.11
Attend a Vocational skill building programme on selling skills-using digital medium by ICICI Foundation
2022-01
MBA - HR & Operations
ANNA UNIVERSITY
2020.06 - 2022.05
Attend a course Python in Mindworks technologies
2020-01
Attend an internship in White Oval technologies on Web Development
2019-01
Participate in a workshop conducted by AGAPE techno solution on ROBOTICS.
2019-01
Computer science and engineering -
ANNA UNIVERSITY
2016.06 - 2020.05
12th - Computer Science
ST.ALOYSIOUS HSS
2015.06 - 2016.05
10th -
VIMALA HRIDAYA GHSS
2013.06 - 2014.05
Certification
Attend an internship in White Oval technologies on Web Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Hindi
Beginner (A1)
Software
Python
Django
C
Java
SQL