Vaishnavi Sachin Pandey
Dombivli
Summary
Cultivate positive customer relationships through active listening and empathetic communication, fostering loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Excellence
ODeX India Solutions Pvt Ltd
Vikhroli
06.2026 - 09.2026
- Delivered accurate information on processes, timelines, and payment updates to enhance customer understanding.
- Managed customer records and ensured accurate updates in CRM to support seamless service delivery.
- Handled inbound and outbound customer service, resolving queries and concerns to improve customer satisfaction.
- Adapted quickly to the shipping portal and logistics process, enhancing efficiency in operations.
Customer Service Associate
Tech Mahindra
01.2024 - 01.2026
- Managed a high volume of customer interactions professionally through calls and various support channels, consistently meeting service level agreements.
- Resolved complex customer complaints efficiently, leading to high levels of customer satisfaction and retention.
- Maintained accurate and detailed records of all customer interactions, transactions, and necessary documentation in the CRM system.
- Collaborated with team members to identify and implement service quality improvements, enhancing the overall customer experience.
Education
Bachelor's Degree - BBI
The SIA College of Higher Education
Higher Secondary Education - Commerce
Gyan Mandir College
Secondary Education -
Greens English School
Skills
- Customer Relationship Management
- Complaint Resolution
- Customer Service
- Problem-Solving
- Time Management
- Communication Skills
Languages
- English
- Hindi
Timeline
Customer Service Excellence
ODeX India Solutions Pvt Ltd
06.2026 - 09.2026
Customer Service Associate
Tech Mahindra
01.2024 - 01.2026
Bachelor's Degree - BBI
The SIA College of Higher Education
Higher Secondary Education - Commerce
Gyan Mandir College
Secondary Education -
Greens English School