Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Personal Information
Timeline
Generic
VAISHNAVI SAKTHI

VAISHNAVI SAKTHI

Business Analyst
Bangalore

Summary

Experienced in eCommerce (B2C and B2B) implementations, Digital Transformation initiatives, Pre-sales, RFP Management, and Mobile Application projects, driving Operational Efficiency and Business Growth. Collaborated with Business Stakeholders and Technical teams to assess and prioritize Product Backlogs and Features, Ensuring Alignment with Business Objectives and Timely Delivery. Expertise in Project Management, Agile methodologies, Business Analysis, and Product Management to solve Business Problems and Achieve Successful Project Outcomes.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages

Work History

Senior Consultant

Deloitte
02.2022 - Current
  • Led a cross-functional team of 21 to build five environments and successfully transition native applications from a previous vendor’s custom infrastructure to Deloitte infrastructure.
  • Supported business development by participating in pre-sales meetings, analyzed RFP documentation, and contributed to RFP responses.
  • Collaborated with diverse teams and stakeholders across EU, US, India to drive successful project outcomes and ensure stakeholder needs were met throughout the business analysis process.
  • Utilized diverse requirements-gathering techniques, including interviews, workshops, surveys, document analysis, and brainstorming sessions, to comprehensively document business requirements.
  • Served as a Product Owner/Scrum Master, Prepared Agile documentation such as product backlogs, user stories, customer journeys, use cases, and hypotheses to support project delivery. Conducted sprint demos and reviews, captured stakeholder feedback, and incorporated input into future sprints and releases based on capacity and prioritization.
  • Developed and maintained comprehensive risk, issue, and dependency logs; implemented contingency plans to achieve 99% on-time milestone completion.
  • Resolved challenges in orchestrating and closing ServiceNow tickets for applications integrated with multiple third-party systems, significantly reducing aging tickets by 80%.
  • Developed a custom ServiceNow incident management module, eliminated manual work in incident creation and improved the process efficiency.
  • Standardized the incident resolution process, increasing the incident resolution rate within ServiceNow.
  • Trained and mentored eight junior team members on ServiceNow functionalities, including handling P1/P2 issues, drafting resolution templates, and explaining application functional flows.

Business Analyst

Ameex Technologies [Perficient]
05.2019 - 02.2022
  • Analyzed customer needs and provided data-driven recommendations for product and service enhancements to optimize customer experience and drive customer satisfaction.
  • Developed and implemented operating standards, guidelines, and procedures for digital transformation initiatives, ensuring compliance and process efficiency.
  • Strategized user interface (UI) and user experience (UX) touchpoints for landing pages, mobile, and desktop platforms using data analytics to improve engagement and conversion rates.
  • Collaborated with cross-functional stakeholders to evaluate, streamline, and improve business processes, maintaining a high standard of customer experience.
  • Gathered and analyzed functional requirements and project data to make informed, data-driven recommendations and define project scope.
  • Led a team of developers, managed requirement deliverables, delegated tasks, and tracked project performance to ensure timely and successful delivery.
  • Coordinated closely with the QA/testing team, monitored System Integration Testing (SIT) and User Acceptance Testing (UAT) batches in test environments, and ensured quality assurance.
  • Ensured smooth project delivery by facilitating Agile stand-up meetings and maintaining active communication between clients and development teams.

Education

MBA - Marketing & Sales

PSG Institute of Management
Coimbatore, India
07.2017 - 04.2019

B.E - Electronics and Communication Engineering

Sri Ramakrishna Engineering College
Coimbatore, India
08.2013 - 04.2017

Skills

    Project Management

    Agile Methodology

    Business Analysis

    Requirements Gathering

    Stakeholder Engagement

    Process Improvement

    Communication skills

    Problem Solving

    Digital Transformation

    Cross-functional collaboration

    KPI Analysis

    MS office

    Attention to Detail

    SAP Commerce Cloud - Hybris

Certification

Certified Scrum Product Owner 1 (CSPO), Scrum Org

Accomplishments

  • Successfully led a major transition of native apps from outdated legacy infra to new infrastructure, ensuring operational continuity and improved functionality.
  • Led 25 members client workshop for critical to achieve project goals, fostering collaboration and communication. This helped to achieve the prod transition on time.
  • Facilitated ServiceNow incident management process to streamline incident creation and increase resolution rates. 80% of incidents resolved within 2-3 working days.
  • Received outstanding awards and multiple applause awards for the excellence of project deliverables.

Interests

Hosting Friends at Home

Reading Books for Kids

Personal Information

Date of Birth: 08/21/95

Timeline

Senior Consultant

Deloitte
02.2022 - Current

Business Analyst

Ameex Technologies [Perficient]
05.2019 - 02.2022

MBA - Marketing & Sales

PSG Institute of Management
07.2017 - 04.2019

B.E - Electronics and Communication Engineering

Sri Ramakrishna Engineering College
08.2013 - 04.2017

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VAISHNAVI SAKTHIBusiness Analyst