VAISHNAVI SHARMA
Customer Service Representative
Gurgaon
Summary
Dedicated customer service professional with expertise in service delivery and multitasking. Committed to fostering professional relationships for increased profitability and business success. Results-driven with a strong background in data reporting and analysis, known for team collaboration and achieving measurable results. Skilled in data visualization, report generation, and adaptable to changing business needs.
Overview
1
1
year of professional experience
2029
2029
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Wipro LTD
06.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Established best practices for data management and reporting within the organization.
Education
Master's - commerce
Christ Church P.G. College
Kanpur, Uttar PradeshBachelor's - commerce
Christ Church P.G. College
Kanpur, Uttar Pradesh 01.2019 - 01.2022
Intermediate - ISC Board
U.P. Kirana Seva Samiti Vidyalaya
Highschool - ISCE Board
U.P. Kirana Seva Samiti Vidyalaya
Skills
- Data analysis using MS Excel
- Proficient in MS Word
- Presentation design
- Adaptability
- Effective task prioritization
- Customer relationship management (CRM)
- Documentation
- Active listening
- Product knowledge
Timeline
Customer Service Representative
Wipro LTD
06.2024 - Current
Bachelor's - commerce
Christ Church P.G. College
01.2019 - 01.2022
Intermediate - ISC Board
U.P. Kirana Seva Samiti Vidyalaya
Highschool - ISCE Board
U.P. Kirana Seva Samiti Vidyalaya
Master's - commerce
Christ Church P.G. College
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