Vaishnavi Shivkar
Mumbai
Summary
To accept a challenging position in an organization. To provide effective, efficient administrative support to enhance my professional abilities as well as for the growth of an organization. To become more success-oriented personnel to benefit organizations in all aspects.
Overview
5
5
years of professional experience
Work History
Reservations / Customer support
Cathay pacific Airline
06.2024 - Current
- Help with booking new flights or modifying existing reservations
- Answering questions about baggage policies, travel documents, and more
- Providing updates on flight schedules and delays
- Assisting with requests for special services, such as assistance for passengers with reduced mobility or dietary needs
- Information regarding their Marco Polo Club membership and Asia Miles
Global property consultant
Adventum Student living
12.2022 - 10.2023
- Helping students in getting their accommodation in desire budget and in the desire location near to the university in United kingdom
- Built strong relationships with clients through consistent communication and excellent customer service.
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Increased property sales by developing and implementing effective marketing strategies.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Senior Officer
IDFC FIRST Bank
12.2020 - 11.2021
- Helping customers with all the bank-related queries and coordinating with all the departments to get it resolved at the earliest
- Worked with customers to procure updated financial information on continuous basis.
- Communicated lending decisions to customers.
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
Sales Executive
Manipal Cigna Health Insurance
03.2020 - 10.2020
- Was successful in achieving the daily target of Rs.1 Lakhs and more
- Helped the customer to understand the product in a better manner
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Improved product offerings by gathering customer feedback and working closely with product development team.
Education
Graduation - financial markets
Mumbai Vidayalankar Institute of Information Technology College
01.2021
Higher Secondary -
SNDT WOMENS COLLEGE
01.2018
Senior Secondary -
TRINITY INTERNATIONAL SCHOOL
01.2016
Skills
- Typing
- Sales proficiency
- Inter-department collaboration
- Problem-solving abilities
- Multitasking
- Time management abilities
- Adaptability
- Professionalism
- Financial Analysis
- Communication Skills
Languages
English
Hindi
Marathi
Technicalandcomputerproficiency - Typingspeed
30 wpm
Personal Information
- Date of Birth: 10/19/00
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
exploring new places
Disclaimer
I declare that the information given above is true and correct to the best of my knowledge and belief.
Personality Traits
- Patient listener
- Positive attitude
- Hard-working
- Passionate about work
- Self-motivated
- Multi-tasking
Timeline
Reservations / Customer support
Cathay pacific Airline
06.2024 - Current
Global property consultant
Adventum Student living
12.2022 - 10.2023
Senior Officer
IDFC FIRST Bank
12.2020 - 11.2021
Sales Executive
Manipal Cigna Health Insurance
03.2020 - 10.2020
Graduation - financial markets
Mumbai Vidayalankar Institute of Information Technology College
Higher Secondary -
SNDT WOMENS COLLEGE
Senior Secondary -
TRINITY INTERNATIONAL SCHOOL
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