Vaishnavi Shukla Tripathi

Results-oriented Relationship and Escalations Manager with a combined background in Training & HR and extensive experience managing and resolving complex customer issues. Proven ability to leverage strong problem-solving, tactical negotiation, and conflict resolution skills to transform negative situations into positive client experiences. Consistently increased customer satisfaction ratings and boosted team efficiency. Recognized for exceptional productivity and a keen eye for identifying areas for improvement that directly enhance customer experience. Effective communicator with exceptional interpersonal skills, leadership qualities, and the ability to thrive under pressure while maintaining a friendly and professional demeanor.

• Got the certificate of CCC by NIELIT (National Institute of Electronics & Information Technology).
• Backed the position of Runner - up in Dance competition held at my school.
• Completed Training in Major specialization Human Resource from Human Micro System Kanpur.
• I have organized the Budget session review of PSIT students at PSIT.