Vaishnavi Singh

- Led multiple Salesforce CRM implementations for manufacturing industries, overseeing all phases from requirements gathering to successful deployment.
- Created comprehensive business and technical documentation, including BRD, FRD, RTM, Gap Analysis, Test Cases, Project Scope, and Training Manuals.
- Collaborated with cross-functional teams, including developers, project managers, and stakeholders, to translate business requirements into effective technical solutions.
- Configured and customized Salesforce solutions to align with client business requirements and optimize operational efficiency.
- ⁠Developed and implemented custom workflows, approval processes, and reports to meet specific business requirements.
- Managed data migration projects, ensuring accurate and seamless transfer of critical business data into Salesforce.
- Provided end-user training and support, achieving a 25% reduction in support tickets post-launch.
- Addressed and resolved production support issues and defects daily, updating JIRA to track progress and resolutions.
- Conducted business process mapping and design to streamline operations and enhance productivity.
- Led change management initiatives, including rollout planning, training plan development, and user adoption.
- Analyzed business processes to identify areas for improvement and implemented solutions to enhance efficiency and effectiveness.
- Utilized Agile methodology for project management, ensuring timely delivery of high-quality solutions.