Vaishnavi Singh

• Played a key role in the Vistara-Air India merger at Japan (Haneda Airport), the implementation of new SOPs, and also gave the system and application training to the new stakeholders, ensuring seamless integration across operations.
• Supervise daily flight operations, including check-in, boarding, and departure processes: coordinate closely with the ground handling agents (GHA) and airport authorities to ensure on-time performance (OTP).
• Develop and analyze delay reports to identify the root cause, improve turnaround efficiency, and enhance overall operational performance.
• Manage VIP/CIP guest services and oversee lounge operations, ensuring consistency delivery of premium experieces.
• Implement customer experience initiatives aimed at improving Net promoters score (NPS) and elevating services standards across touchpoint.
• Manage flight disruption during adverse weather or operational reason using effective crisis management and communication strategies.
• Contribute to Air India's new lounge development project, working with the strategy team to propose service enhancements, and elevate the customer journey.
• Analyzed customer complaints and feedback.

Developing strategies to reduce future issues.

• Provided comprehensive system training sessions for new hires, ensuring a smooth transition into the role of Customer Service Agent.
• Providing customer service support and resolving issues in a prompt manner.
• Contribute to a spearhead in making every travel experience memorable for the passenger.
• Profiling of the passenger, documentation, and visa checks.